---
sourceDocument: Yokohama ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-administration

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Set the factoid extraction mode for Q\&A Genius Results

# Set the factoid extraction mode for Q\&A Genius Results {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Specify how you want factoid extraction to display and highlight answers for Q\&A Genius Results.

## Before you begin

Role required: ais_admin

## About this task

As a search administrator, you can specify the factoid extraction mode for Q\&A Genius Results by setting the value of the glide.ais.genius_result.qna_mode system property. This system property does
not exist in the base system, so you may have to add it.

## Procedure

1. Navigate to the System Property \[sys_properties\] table's list view.
   1. Select All.
   2. In the Filter field, enter <kbd class="ph userinput">sys_properties.list</kbd>.
   3. Press Enter.
   {#set-factoid-extraction-mode-qna-gr__substeps_hny_2t5_b1c}
2. Search for a system property record with name glide.ais.genius_result.qna_mode.
   * If a system property record with this name exists, open the record by selecting it.
   * If no system property record with this name exists, select New, then enter <kbd class="ph userinput">glide.ais.genius_result.qna_mode</kbd> in the System Property form's Name field.
   {#set-factoid-extraction-mode-qna-gr__choices_d2q_zw5_b1c}
3. In the System Property form's Value field, enter one of the following values:  
   * none if you want to disable factoid extraction and highlighting for Q\&A Genius Results.
   * sentence if you want Q\&A Genius Result answer cards to display only the sentence containing the factoid (and to highlight the factoid).
   * snippet if you want Q\&A Genius Result answer cards to display the full extracted text snippet containing the factoid (and to highlight the factoid).

   {#set-factoid-extraction-mode-qna-gr__ul_osy_wx5_b1c}

   For details on these system property values, see the [System properties for factoid extraction in Q\&A Genius Results](https://www.servicenow.com/docs/02rPQRkPQqufeNnPZe_ywg "A system property determines how the system extracts factoids from knowledge articles when computing Q&A Genius Results.") section.
4. Save the modified System Property record by selecting Submit or Update.