Show borders between search result cards in portal search

  • Release version: Yokohama
  • Updated November 4, 2025
  • 1 minute to read

    • Display borders between search result cards on the search results page for portal search applications.

    Before you begin

    Role required: sp_admin or admin

    About this task

    By default, AI Search displays no borders between search result cards on the portal search results page. You can enable display of borders between search result cards on the portal search results page by configuring the Faceted Search Service Portal widget.

    To learn more about Service Portal widgets, see Using portal widgets.

    Procedure

    1. Navigate to All > Service Portal > Widgets.
    2. Open the Faceted Search widget record.
    3. In the Body HTML template field, find the show-card-border setting and change its value from {{false}} to {{true}}.
    4. Select Update.

    Result

    AI Search displays borders between search result cards on the search results page for portal search applications.
    Note:
    Users who have the portal search results page open may not see the change take effect until they refresh the portal page.

    What to do next

    For details on showing borders between search results cards in global search, see Show borders between search result cards in global search.