System properties for NLQ Genius Results

  • Release version: Yokohama
  • Updated July 1, 2025
  • 1 minute to read

    • A system property determines whether the system displays search result preview lists for NLQ Genius Result answers in Service Portal search applications.

    Property Description
    glide.service_portal.ais_nlq_enabled Specifies whether the system displays search result preview lists for NLQ Genius Result answers in Service Portal search applications.
    If you activate the NLQ Genius Result configuration in any Service Portal search application, set this system property's value to true.
    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table
    • Supported values:
      • true: The system displays search result preview lists for NLQ Genius Result answers in Service Portal search applications.
      • false: The system doesn’t display search result preview lists for NLQ Genius Result answers in Service Portal search applications.
        Warning:
        This value prevents NLQ Genius Result answers from displaying in Service Portal search applications.