Verify that your instance meets the prerequisites for AI Search for Next Experience

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read

    • Walk through Guided Setup tasks to confirm that your instance meets the requirements for AI Search for Next Experience.

    Before you begin

    The AI Search for Next Experience ServiceNow® Store application must be installed on your instance. For details on installing this application, see Install AI Search for Next Experience.

    Role required: ais_admin

    About this task

    The Prerequisites Guided Setup tasks walk you through verifying that your instance can use AI Search for Next Experience. Complete these tasks before you begin migrating your Zing search application configurations.

    Procedure

    1. Navigate to All > AI Search > AI Search for Next Experience > Guided Setup for Zing to AI Search Migration.
    2. Select Get Started.
    3. In the Prerequisites category, select Get Started.
    4. Confirm that AI Search is provisioned and enabled on your instance.
      1. In the Confirm that AI Search is enabled task, select Configure.
        A modal window reports whether AI Search is provisioned and enabled on your instance.
      2. If the window reports AI Search is ready, select Close, then select Mark as Complete for the Confirm that AI Search is enabled task.
      3. If the window reports any other status, select Close, then repeat this task after AI Search is provisioned and enabled on your instance.
    5. Confirm that Next Experience is enabled on your instance.
      1. In the Confirm that Next Experience is Enabled task, select Configure.
        A modal window reports whether Next Experience is enabled on your instance.
      2. If the system reports Next Experience is enabled, select Close, then select Mark as Complete for the Confirm that Next Experience is Enabled task.
      3. If the system reports any other enablement status, ask your administrator to enable Next Experience on your instance, then repeat this task after it's enabled.

        For details on enabling Next Experience, see Enable Next Experience.

    6. Index content and metadata for AI Search indexed sources used in global search.
      1. In the Index searchable content and metadata for global search sources task, select Configure.
        The AI Search Indexed Sources list opens in a new browser tab.
      2. Select all indexed sources marked with the alert triangle icon , then index their content by selecting Actions on selected rows… > Index All Tables.

        For more information on indexing tables from multiple indexed sources, see Perform a full table index or reindex for multiple AI Search indexed sources.

      3. When indexing is complete, close the browser tab and return to the Prerequisites Guided Setup category tab.
      4. Select Mark as Complete for the Index searchable content and metadata for global search sources task.
    7. When all three Prerequisites tasks are marked as complete, select the Back icon to return to the top-level Guided Setup for Zing to AI Search Migration page.

    What to do next

    Now that you've satisfied the prerequisites, it's time to migrate your existing Zing search application configurations for use with AI Search. For details on this procedure, see Migrate Zing search application configurations to AI Search.