Zendesk Guide external content connector
The Zendesk Guide external content connector retrieves articles and attachments from knowledge bases in your Zendesk Guide source system and makes their content and metadata searchable in AI Search applications.
Search administrators can run or schedule content crawls to retrieve updated content and access permissions from your source system, or user permission crawls to retrieve updated security principals from your source system. Both types of crawl feed their data to AI Search for indexing.
The indexed content and metadata are stored as records in a connector-specific indexed source. Search administrators can create search sources from this indexed source and link them to search profiles to make the indexed records searchable in AI Search applications.
Limitations for the Zendesk Guide external content connector
Search results from Guide Media attachments open normally in new browser tabs when selected from the search results page. Selecting a search result for a non-Guide Media attachment may open the attachment in the same browser tab or may prompt you to download it, depending on your browser settings. To learn more about Guide Media attachments, see https://developer.zendesk.com/api-reference/help_center/help-center-api/guide_medias/.