---
sourceDocument: Yokohama ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-administration

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

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workflow :

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---

# Zendesk Guide external content connector

# Zendesk Guide external content connector {#ariaid-title1}

* Release version: Yokohama
* 
* Updated August 4, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Zendesk Guide external content connector retrieves articles and attachments from knowledge bases in your Zendesk Guide source system and makes their content and metadata searchable in AI Search applications.

Search administrators can run or schedule content crawls to retrieve updated content and access permissions from your source system, or user permission crawls
to retrieve updated security principals from your source system. Both types of crawl feed their data to AI Search for indexing.

The indexed content and metadata are stored as records in a connector-specific indexed source. Search administrators can create search sources from this
indexed source and link them to search profiles to make the indexed records searchable in AI Search applications.

## Limitations for the Zendesk Guide external content connector

Search results from Guide Media attachments open normally in new browser tabs when selected from the search results page. Selecting a search result for a non-Guide Media attachment may open the attachment in the same browser
tab or may prompt you to download it, depending on your browser settings. To learn more about Guide Media attachments, see <https://developer.zendesk.com/api-reference/help_center/help-center-api/guide_medias/>.
* **[Configure Zendesk for external content indexing](https://www.servicenow.com/docs/WLBxA40lJhDam67OqyjvFQ)**   
  Create an API token in Zendesk Admin Center to allow the Zendesk Guide external content connector to access your Zendesk source system.
* **[Create a Zendesk Guide external content connector](https://www.servicenow.com/docs/SOFEEo9b3MMX5Mv0az22bQ)**   
  Create an external content connector to retrieve searchable content and security principals from your Zendesk source system.
* **[Configure crawl settings for a Zendesk Guide external crawl connector](https://www.servicenow.com/docs/VrtMuOxBbHLNQLEOJnlTdg)**   
  Specify the article locales and attachment file types you want your Zendesk Guide external content connector to crawl when running content crawls. Define inclusion or exclusion filters for domains to restrict the set of users the crawl retrieves access permissions for when running user permission crawls.

**Related tasks**   

* [Create a content crawl for an external content connector](https://www.servicenow.com/docs/cHKxITeSqLvmLnYo9QVnHg "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")
* [Create a user permission crawl for an external content connector](https://www.servicenow.com/docs/qWGajmyPchw0rgi0C28swg "Retrieve security principals from your source system with a user permission crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")