---
sourceDocument: Yokohama ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-administration

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure message content

# Configure message content {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Create a message in the Message Contents \[messaging_content\] table that you can use in multiple notifications. Messages can be informative, or they can request action from an individual Slack or Teams user. For example, the Approval Request message includes Approve and Reject buttons to take the associated action in ServiceNow.

## Before you begin

Role required: admin or messaging_admin

## About this task

To enable users to take actions in Slack or Teams, use the Buttons message type and
define scripted behavior. Only users that have linked their Slack or Teams account with their ServiceNow account can take action in ServiceNow from the third-party application.

## Procedure

1. Navigate to AllSystem NotificationMessaging Content.
2. Open an existing notification record or click New to create a new record.
3. Fill in or modify the fields as appropriate.  
   {#configure-message-content__table_ywj_n2t_pdb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Enter a unique name for the message. |
   | Type | Select a type of message. * Simple: Send an informative message to an entire Team or Slack channel. * Buttons: Send a message to an individual user in Slack or Teams and define the desired behavior in the Script field. Associate buttons in the message with actions in ServiceNow. Use the Approval Request as an example. {#configure-message-content__ul_rfd_mct_rdb} |
   | Target table | To use record content in your message, select the appropriate table. Note: Notifications running on the Task \[task\] table are not supported. Instead, use a table extended from task. |
   | Fields | Select which fields from the Target table appear in a simple message. Changing the order of the fields changes the display order in the notification. |
   | Message heading | Enter text to appear at the top of the message. |
   | Message | Enter the content of the message. Use notification variables to include dynamic information in your message. For example, use `Incident ${number}` to include the incident number in the message. For available variables, see [Notification variables](https://www.servicenow.com/docs/zgzUY2z4rVDa09Gw4VbXfw "Use notification variables to display dynamic information in the body of a notification such as a field value, a link to a record, or a link to system preferences."). |
   | Buttons | Select or create buttons to use on the form. After selecting or creating a button, you must define button behavior in the Script field. Only visible when Buttons is selected in the Type field |
   | Script | This field is only visible when Buttons is selected in the Type field. Enter a script to define what happens in your instance when a user selects a button in Slack or Microsoft Teams. Use the `actions.get` method to return the name of the button selected by the user. if (actions.get('button') == 'Approve') { target.state = 'approved'; target.update(); } In this example, the script conditionally executes when the "Approve" button is selected. Use the method `sn_notification.Messaging.send` to send information to the messaging window. var content = new GlideRecord("messaging_content"); content.get("1bb10839572213007f004758ef94f9c4")); sn_notification.Messaging.send(application, userId, content, target); In this example, the script stores a Message Content record in the `content` variable. It then posts a message from that Message Content record. |
   | Application | Select the application scope for this notification. |
   [Table 1. Messaging content fields]

   {#configure-message-content__table_ywj_n2t_pdb}
4. Click Submit

## Example

This example shows the output of a message in Microsoft Teams. This message is
of the buttons type, which shows buttons and performs scripted actions based on the
user selection. In this case, the script uses the
`sn_notification.Messaging.send`method to display the change in
state for the record.

## What to do next

Use the message in a notification. For more information about creating notifications,
see [Create a messaging notification](https://www.servicenow.com/docs/~ktemzQGcWtcosZSJ6BfRw "Notifications define when a message is sent, who it is sent to, and what it contains. To send a notification to Slack or Teams, add a messaging content record to the notification and configure the notification messaging channel. Notifications that require action must be sent to individual users instead of groups.").

*[\>]: and then