Add multiple search fields for contextual search
Add multiple search fields if you want to search from a field other than the short description without using the related search box.
Before you begin
Role required: admin
About this task
Search results for the default search field appear automatically when you open a record. You can configure contextual search to search for results even when there is no text in the default search field. Search results in other associated fields only appear when you have updated content in those fields.
As an example, in the base system the Short description field is the default search field for the Incident form, so search results based on the field are displayed automatically. If you configure
Description as an additional search field, contextual search displays search results for Description when you open a record with an empty Short description.
Warning:
Adding large fields can significantly affect contextual search performance. For best results, only add search fields that are restricted to 100 or fewer characters.
Note:
Search results only appear for Search Fields that are visible on the form.
Procedure
What to do next
Use the Default column to set one search field as the default search field.