Domain separation and Contextual Search
Domain separation is supported in Contextual Search. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
Support level: Standard
- Includes all aspects of Basic level support.
- Application properties are domain-aware as needed.
- Business logic: The service provider (SP) creates or modifies processes per customer. The use cases reflect proper use of the application by multiple SP customers in a single instance.
- The instance owner must configure the minimum viable product (MVP) business logic and data parameters per tenant as expected for the specific application.
Sample use case: An admin must be able to make comments required when a record closes for one tenant, but not for another.
For more information on support levels, see Application support for domain separation.
How domain separation works in Contextual Search
By default, Contextual Search Suggestions results that appear use the domain of the currently logged-in user.
Search as a different user
In addition to being able to search for results using the domain of the logged-in user, the administrator can also configure Contextual Search to Search as a different user .
When Search as is configured, two tabs appear in the search results:
- My Results tab searches using the currently logged-in user domain.
- The Search as user tab searches using the domain of the User Reference field selected by the administrator. For example, selecting a request's Opened by or Caller field searches using the domain of the user who made the request.
- The Search as user results apply security access to display results that are common to both the logged-in user and the Search as user. Hence, the search result view for that user may have fewer entries than what that user can actually view.
- Record producers only support searching as the currently logged-in user.
Example: An Incident displaying search results for the currently logged-in user on the My Results tab.
Example: The same Incident displaying search results for the user from the Caller reference field on a second tab.