---
sourceDocument: Yokohama ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-administration

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Create email account groups

# Create email account groups {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Define an email account group that contains a subset of your POP3/IMAP email
accounts. The email reader job automatically processes each email account group as
scheduled.

## Before you begin

Role required: admin or email_account_admin

## Procedure

1. Navigate to AllSystem MailboxesAdministrationEmail Account Groups and click New.
2. Fill in the form.  
   {#create-email-account-group__table_rcw_zgq_nfb__entry__2}

   | Field | Description |
   |-|-|
   | Name | The name of the account group. |
   | Email Accounts | A subset of POP3/IMAP email accounts. Select the email accounts that make up the group. Note: When you add an email account to a group, it cannot be reused in other account groups. |
   | Active | Check box that enables the email account group for processing. New account groups are active by default. |
   | Default | Read only. Check box that indicates the account is the default email account. |
   | Status | Read only. Processing state of the email account group: Unclaimed or Claimed. |
   | Claimed by | Read only. ID of the email reader job currently in progress. |
   | Last Processed | Read only. The last time that the email reader job processed this group. |
   | Processing Duration | Read only. The length of time taken by an email reader job to process the account group. |
   [ ]

   {#create-email-account-group__table_rcw_zgq_nfb}
3. Click Create.  
   The system updates the Email Account Group \[sys_email_account_group\] table with the new account group. Use the this table to monitor email account group processing.

## What to do next

* Review [email account group processing](https://www.servicenow.com/docs/pQeKkjYaZ5OLfUJYUZlRNg "Define an email account group that contains a subset of your POP3/IMAP email accounts. The email reader job automatically processes each email account group as scheduled.").
* Determine if you want to continue fine-tuning email account processing. You could add another email account group or another email reader job to process email account groups concurrently.
{#create-email-account-group__ul_t1r_pbm_dgb}

*[\>]: and then