---
sourceDocument: Yokohama ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-administration

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Explore inbound email

# Explore inbound email {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn about inbound emails.

## Inbound email benefits {#explore-inbound-email__cf-exploring-parent-benefits}

{#explore-inbound-email__table_bdz_314_hcc__entry__2}

| Benefit | Feature |
|-|-|
| Save time from responding to emails manually by configuring your instance to send replies, create incidents, or update records automatically in response to inbound emails | [Automating system responses to inbound email](https://www.servicenow.com/docs/mGrmRsF1uWnzwRDJyOo1ww "Save time from responding to emails manually when you configure your instance to send replies, create incidents, or update records automatically in response to inbound emails.") |
| Define an inbound email action and processing to script how the system responds to an inbound email | [Inbound email actions](https://www.servicenow.com/docs/dNEOYyJ5aQfnw2q1o2QbPQ "Define an inbound email action and processing to script how the system responds to an inbound email.") |
| Configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions | [Configure inbound email actions](https://www.servicenow.com/docs/1e9Z6cyQbvpEQIpJg3ZSlQ "Configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions.") |
| Create inbound email actions and reprocess received emails. | [Create an inbound email action](https://www.servicenow.com/docs/GRELQxOM76nOxK5aNXuIRw "Create inbound email actions to define the actions that the system takes when an email is received.") |
| Redact sensitive data such as Social Security number, credit card details, email address, phone number, and other personal information from inbound emails to help protect data and privacy | [Sensitive data redaction](https://www.servicenow.com/docs/Wajh3JBZbU~IWvh1861zRw "Redact sensitive data such as Social Security number, credit card details, email address, phone number, and other personal information from inbound emails to help protect data and privacy.") |
[Table 1. Inbound email benefits]

{#explore-inbound-email__table_bdz_314_hcc}

## What to explore next {#explore-inbound-email__cf-exploring-parent-links}

To learn more about configuring and using inbound email, see:

* [Automating system responses to inbound email](https://www.servicenow.com/docs/mGrmRsF1uWnzwRDJyOo1ww "Save time from responding to emails manually when you configure your instance to send replies, create incidents, or update records automatically in response to inbound emails.")
* [Inbound email actions](https://www.servicenow.com/docs/dNEOYyJ5aQfnw2q1o2QbPQ "Define an inbound email action and processing to script how the system responds to an inbound email.")
* [Configure inbound email actions](https://www.servicenow.com/docs/1e9Z6cyQbvpEQIpJg3ZSlQ "Configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions.")
* [Use Inbound email actions](https://www.servicenow.com/docs/hDp9Y1F8wMgi8U74fUddZQ "Create inbound email actions and reprocess received emails.")
* [References for Inbound email](https://www.servicenow.com/docs/jjbVRrDnI7PHdO5QnhPpdA "Email object variables, user impersonations and inbound actions and examples for processing inbound email actions.")
{#explore-inbound-email__ul_cdz_314_hcc}