Localization Insights dashboard

The Localization Insights dashboard provides reports on translations, grouped into tabs by artifact type. The reports are generated by scheduled jobs based on Localization Insights records.

Figure 1. Localization Insights dashboard

• Access the dashboard by navigating to All > Localization Framework > Insights Dashboard.
  Note:

  In the Xanadu release, the Localization Insights dashboard is migrated to the Next Experience UI. Customers with existing dashboards who want to access the Core UI version can use this URL: https://<instance name>.service-now.com/$pa_dashboard.do?sysparm_dashboard=6c7634c273231010395108b24ff6a7f6.
• A banner on the Localization Insights dashboard shows the most recent update time of the reports.
• In Scheduled Jobs, you can configure the report update schedule (sn_lf_GenerateLocalizationInsightsRecords) by selecting Configure Job Definition under Related Links.
• The dashboard organizes artifact types into the following tabs:
  • General: Displays general translation information.
  • Catalog Items: Displays translation information related to Service Catalog items.
  • VA Topics: Displays translation information related to Virtual Agent (VA) topics.
  • Surveys: Displays translation information related to Surveys.

Required ServiceNow AI Platform role

You need the localization_admin or localization_requestor role to access the Localization Insights (sn_lf_insight) records for executing the scheduled jobs to generate the Localization Insights dashboard.

Use case

User	Dashboard use
Users with the localization_requester or localization_admin roles	View the status of localization requests. Make translation requests for your artifacts from the Localization Insights dashboard. For more information see Request translations from Insights Dashboard.

Data visualizations

Title	Type	Source table	Description
Languages Supported	Single Score	sys_language	The total number of activated languages in the instance.
Translations In Progress	Single Score	sn_lf_insight	The total number of translations in progress in the instance.
Language Preferences	Horizontal Bar	localization_insights_view	Provides information about the preferred languages of logged-in users.
Catalog Items	Single Score	sn_lf_insight	The total number of Service Catalog items in the instance.
Catalog Items Translation In Progress	Single Score	sn_lf_insight	The total number of Service Catalog items translations in progress in the instance.
Catalog Item Translations	Vertical Bar	sn_lf_insight	The total number of Service Catalog items requested for translations per language. It also indicates the following translation statuses with defined color legends: Completely Translated Translation in Progress Partially Translated Not Translated
Virtual Agent Topics	Single Score	sn_lf_insight	The total number of published Virtual Agent topics in the instance.
Virtual Agent Topic Translation In Progress	Single Score	sn_lf_insight	The total number of Virtual Agent topic translations in progress in the instance.
Virtual Agent Topic Translations	Vertical Bar	sn_lf_insight	The total number of published Virtual Agent topics requested for translations per language. It also indicates the following translation statuses with defined color legends: Completely Translated Translation in Progress Partially Translated Not Translated
Surveys	Single Score		The total number of surveys in the instance.
Surveys Translation In Progress	Single Score		The total number of survey translations in progress in the instance.
Survey Translations	Vertical Bar		The total number of surveys requested for translations per language. It also indicates the following translation statuses with defined color legends: Completely Translated Translation in Progress Partially Translated Not Translated