Predictive Intelligence for Contextual Search

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • The Predictive Intelligence for Contextual Search capability uses machine-learning algorithms to search for Similar Incidents, Similar Knowledge Articles, Similar Open Incidents, and Similar Resolved Incidents.

    Predictive Intelligence suggests related results to help you solve an issue or resolve a question.

    The sources such as Similar Incidents, Similar Knowledge Articles, Similar Open Incidents, and Similar Resolved Incidents are available only when the Predictive Intelligence plugin (com.glide.platform_ml) and the Predictive Intelligence for Contextual Search plugin (com.snc.contextual_search_ml) are active.

    For more information, see Predictive Intelligence.