---
sourceDocument: Yokohama ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-administration

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Monitor email account groups

# Monitor email account groups {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Email Account Groups \[sys_email_account\] table to check the status of email
account groups processed by email reader jobs.

## Before you begin

1. [Create email account groups](https://www.servicenow.com/docs/pQeKkjYaZ5OLfUJYUZlRNg "Define an email account group that contains a subset of your POP3/IMAP email accounts. The email reader job automatically processes each email account group as scheduled.").
2. [Enable email account group processing](https://www.servicenow.com/docs/chDh0jrB_~bdFiwc5EDdJg "Enable the email reader job to start processing your email account groups so that you can reduce the time it takes to process inbound email accounts.").
{#monitor-email-account-groups__ol_a2x_db2_cjb}

Role required: email_account_admin or admin

## Procedure

1. Navigate to AllSystem MailboxesAdministrationEmail Account Groups.
2. Review the processing details for each account group:  
   {#monitor-email-account-groups__table_rcw_zgq_nfb__entry__2}

   | Field | Description |
   |-|-|
   | Name | The name of the email account group. |
   | Active | The operational state of the email account group. The value true indicates that the account is enabled for email account processing. |
   | Claimed by | The ID of the email reader job if the job is running on the account group. |
   | Default | The default indicator. The value true indicates that the email account group is the default. |
   | Email Accounts | The names of the email accounts contained in the email account group. |
   | Last Processed | The day and time that the email reader job last processed this account group. |
   | Processing Duration | The length of time (in hours, minutes, seconds) to process the account group. |
   | Status | Processing state of the email account group: * Unclaimed: The account group is available for processing by the next email reader job. * Claimed: An email reader job is processing the current account group. {#monitor-email-account-groups__ul_d4d_ly3_4fb} |
   [ ]

   {#monitor-email-account-groups__table_rcw_zgq_nfb}

## Example

Figure 1. Email account group --- unclaimed processing state  
Figure 2. Email account group --- claimed processing state

## What to do next

If fine-tuning email accounts, consider doing one of the following:

* Create another [email
  account group](https://www.servicenow.com/docs/pQeKkjYaZ5OLfUJYUZlRNg "Define an email account group that contains a subset of your POP3/IMAP email accounts. The email reader job automatically processes each email account group as scheduled.").
* Create another [email reader job](https://www.servicenow.com/docs/6~3FR1QJ3mSXGoLK1mOyjA "If you created email account groups to fine-tune inbound email account processing, you can create an email reader job to process those account groups concurrently, in addition to the default email reader job.") to process email account groups concurrently.
{#monitor-email-account-groups__ul_t1r_pbm_dgb}

*[\>]: and then