Monitoring Now Assist creators in Subscription Management

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • View a summary of your Creator Plus entitlements and track allocations for distinct users across all of your instances in Subscription Management.

    Key benefits

    • View the total number of Creator Plus entitlements that you purchased across all your instances.
    • View the total number of Creator Plus entitlements allocated to unique users across all your instances.
    • Track the availability of the remaining Creator Plus entitlements that you can allocate to users.
    Figure 1. Now Assist Creator Plus entitlements
    Now Assist creators.

    Required ServiceNow AI Platform roles

    The usage_admin, sn_sub_man.admin, or admin role is required to view and edit Subscription Management.

    Accessing Creator Plus entitlements

    Access details about Creator Plus entitlements by navigating to Admin > Subscription Management > Subscriptions > Now Assist creators.

    Use cases

    • Compare the total number of Creator Plus entitlements that your company has purchased to the total number of Creator Plus entitlements allocated across all your instances.
    • Monitor the number of Creator Plus entitlements that are allocated to unique users across all your instances in the Distinct allocated users card.
      Note:
      Users allocated to a Creator Plus subscription on multiple instances are automatically de-duplicated in the total count. When a user is allocated to a Creator Plus subscription on more than one instance, that user counts toward the allocation total only once.
    • View Creator Plus allocations by instance in the Allocated users column in the Instances list.
      In some scenarios, data isn't displayed in the Instances list.
      • Only instances on Washington DC Patch 2 and higher are listed in the Instances list.
      • If data sharing is restricted on an instance, usage data for that instance is hidden. You can disable the restriction by updating the trust configuration on that instance. See Share subscription data from another instance.
    • View Creator Plus product subscription details by selecting a product in the Subscriptions list. On the details page, allocate available Creator Plus subscriptions by adding one or more groups with the Creator role.