Install Application Insights

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read

    • You can install the Application Insights application (sn_app_insights) if you have the admin role.

    Before you begin

    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Application Insights requires the following plugin.
      Required ServiceNow plugins
      MetricBase (com.snc.clotho)
      You must request the MetricBase (com.snc.clotho) plugin from Now Support before you install Application Insights .
      Important:
      The MetricBase plugin must be activated by ServiceNow personnel via a Catalog Item request, in order to properly install and configure the ClothoDB. If you attempt to activate MetricBase on the instance yourself, the ClothoDB is not provisioned and Application Insights displays a 500: Internal Server Error.

      If you need this plugin activated in more than one instance, you must submit separate requests for each instance.

    Role required: admin

    About this task

    The following items are installed with Application Insights :
    • Roles
    • Tables

    For more information, see Components installed with Application Insights.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Application Insights application (sn_app_insights) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    3. In the Application installation dialog box, review the application dependencies.

      Dependent plugins and applications are listed if they will be installed, are currently installed, or need to be installed.

    4. Select Install.