Enable and disable Search Suggestions in Zing

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Enable the Search Suggestions application to improve the Zing search user experience.

    Before you begin

    ServiceNow personnel installed and activated the com.glide.search.suggestions plugin.

    Role required: admin

    About this task

    The Search Suggestions application is available on new instances by default. On upgraded instances, Search Suggestions is enabled for Now Mobile and disabled for Service Portal by default.
    The following system properties enable and disable Search Suggestions:
    • glide.search.suggestions.enabled: Set to true (default) to enable Search Suggestions in Zing, or set to false to disable Search Suggestions in Zing.
    • glide.service_portal.search_as_you_type_behavior: Select Suggestions or Typeahead functionality in the Service Portal.

    On new instances, the first parameter is set to true and the second is set to Suggestions. In upgraded instances, the parameters are set to whatever was previously enabled.

    Procedure

    1. Navigate to the System Property [sys_properties] table's list view.
      1. Select All.
      2. In the Filter field, enter sys_properties.list.
      3. Press Enter.
    2. To switch between Search Suggestions and type-ahead functionality in Service Portal, follow these steps.
      1. In the Name search column, enter glide.service_portal.search_as_you_type_behavior.
      2. On the System Property page, in the Value field, enter Suggestions to enable Search Suggestions, or Typeahead to enable type-ahead functionality.
        You can only enter one of these options.
    3. To turn Search Suggestions on or off globally, follow these steps.
      1. In the Name search column, enter glide.search.suggestions.enabled.
      2. In the Value field, double-click the value and select true to enable suggestions, or false to disable Search Suggestions globally.