Journal fields

Journal fields work together to create a log of changes and comments as tasks are worked on.

Note:

Journal fields are shown regardless of the table audit enabled/disabled setting.

Fields of the journal_input type are multi-line text boxes which, upon save, add the comments into the Activity field with a notation.

Table 1. Fields that accept input into the journal

Field	Description
Additional comments	Any user can update.
Work notes	ITIL users can update.

These comments, as well as any changes to the record or email notifications sent out because of the record, are displayed in the activity formatter, which can be added to the form like a field.

Figure 1. Activity formatter for journal fields