Reminder table

  • Release version: Yokohama
  • Updated July 20, 2026
  • 2 minutes to read
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    Summary of Reminder table

    The Reminder [reminder] table in ServiceNow allows you to auto-generate reminders for any task record that extends the Task table, such as incidents. This functionality helps ensure timely follow-ups or actions by sending notifications before specified task deadlines or dates.

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    Key Features

    • Integration with Task-based tables: Reminders can be associated with any record extending the Task table, including Incident records.
    • Related List Configuration: You can add Reminders as a related list to the Incident form via the form context menu (Configure > Related Lists), enabling easy access and management directly from task forms.
    • Access Control: By default, only administrators can create or modify reminders. To allow other roles to create reminders, you must add appropriate create and read ACL rules for the Reminder table and assign roles accordingly.
    • Reminder Timing: The "Remind me" field supports preset times (15 minutes, 30 minutes, 1 hour, 2 hours) before the specified date, with the ability to add custom values. Internally, these values are converted to minutes for processing.
    • Reference Date Field: The "Before" field defines which date on the parent task triggers the reminder. Supported fields include Due date and Follow up, but you can use other date fields by initially selecting Due date or Follow up, saving the record, then adjusting the field to your desired date field with a valid value.
    • Reminder Delivery Methods: Reminders can be sent via Email or Outlook Calendar.
    • Customizable Subject and Notes: You can specify a subject (up to 100 characters) and detailed notes (up to 8000 characters) for each reminder, allowing clear communication of the reminder purpose.

    Practical Use and Considerations

    • Reminders can only be created for active task records, ensuring notifications are relevant to ongoing work.
    • To manage reminders effectively, use the related list on task forms or navigate directly to the Reminder table via the filter navigator using reminder.do.
    • If using custom date fields for the "Before" parameter, ensure the parent task record contains valid values in those fields before saving reminders.
    • Proper ACL configuration is necessary to delegate reminder creation and management beyond administrators.

    What You Can Expect

    By leveraging the Reminder table, you can automate timely notifications tied to task deadlines or milestones, improving task tracking and follow-up efficiency across your ServiceNow environment. The flexibility in delivery methods and configurable timing helps align reminders with your organization's communication preferences and operational workflows.

    The Reminder [reminder] table provides a way to auto-generate reminders for a task.

    Any table that extends the Task table, such as the Incident [incident] table, can use the Reminder [reminder] table.

    You can add Reminders as a related list to the Incident form by opening the form context menu, navigating to Configure > Related Lists, and then adding Reminders->Task.

    By default, only an administrator can create or modify a Reminder record. To enable non-administrators to create reminders, you must add create and read ACL rules to the Reminder [reminder] table and specify the user's role.

    Note:
    You can only create reminders for active task records.
    To access the Reminder table, type reminder.do in the filter navigator.
    Table 1. Reminder table
    Field Description
    Task Refers to the parent task record.
    User Specifies the user who has logged in to the system.
    Remind me Specifies the time before which the reminder must be sent. Available values are: 15 minutes, 30 minutes, 1 hour, and 2 hours. You can add values to this field as required.
    Note:
    Internally in the system, the value is always converted to minutes and then stored in the Remind me field.
    Before

    Refers to a date field on the parent task record.

    Note:
    The Activity due and SLA due fields are legacy fields with an UNKNOWN value that you can't use. You can only use the Due date and Follow up fields.

    Note the following details about using the Before field.

    • The parent task record must have a value in the field you specify. For example, if you select Due date, the parent task record must have a value in Due date before you can save the reminder.
    • You can use a date field other than Due date or Follow up by performing the following steps:
      1. Select either Due date or Follow upin the Before field.
      2. Save the reminder.
      3. Find the reminder in a list view using one of the following methods:
        • In the parent task record, configure the form, and then add Reminders as a related list.
        • Navigate to reminder.do and search for the reminder.
      4. In the list view, change the Before field value to a different date field from the parent task. Use the field name and make sure the field has a value. For example, enter work_start to use the Actual start field instead.

        Note that you can't make additional changes on the reminder form without changing the Before field value back to either Due date or Follow up.
    Using Specifies the method by which the reminder must be sent. Available options are: Send an Email and Outlook Calendar.
    Subject Specifies the subject or the reason of the reminder. Maximum number of characters allowed on this field is 100.
    Notes Provides a space where you can enter your comments regarding the reminder. Maximum number of characters allowed on this field is 8000.