Event registry
You can use events to schedule actions or tasks to occur when conditions are fulfilled.
For example:
- kb.view
- An event triggered when a user views a Knowledge Base article. You use it to trigger the script action Knowledge View that create a Knowledge Use record every time an article is viewed.
- incident.commented
- An event triggered when a user comments on an article, used by two incidents commented email notifications.
- Inactivity Monitors
- If a record has not been updated for a defined length of time, an inactivity monitor triggers an event.
- Script Actions
- Scripts that trigger when an event is recorded in the log. You can set scripts to execute whenever a particular activity occurs in the platform, rather than at a particular time, such as scheduled jobs, or in response to particular conditions, such as Business rules.
- Notifications
- You can also use events to trigger Email Notifications when an event is recorded in the log.