Upgrade Summary Report
Summarize
Summary of Upgrade Summary Report
The Upgrade Summary report in ServiceNow Yokohama release provides a comprehensive overview of the upgrade process for an instance. It helps administrators understand the actions taken during the upgrade, resolve conflicts between customizations and upgrade changes, and estimate upgrade durations for other instances.
Show less
Key Features
- Upgrade Details: Displays the upgraded version, total upgrade duration, and links to view new features, problem fixes, personalized release notes, and known error articles.
- Skipped Records: Lists records skipped during the upgrade to protect customizations. Administrators can review each skipped record, decide to retain or revert customizations, and resend records through the upgrade if reverted. Skipped records are prioritized by file type importance and categorized by product and code change status.
- Visual Task Board (VTB) for Skipped Records: Provides a visual interface to track and manage skipped record resolutions during the upgrade.
- Node Upgrades: Shows the upgrade status of each node within the instance with visual status indicators and detailed node-specific information on hover.
- Application Upgrade Status: Lists installed, upgraded, and failed applications during the upgrade. Displays a message when all applications are on their latest versions and allows viewing detailed application upgrade histories with direct links to application records.
- Schema Changes to Clone-excluded Tables: Identifies tables excluded during cloning and how their upgrade times compare, aiding in estimating production upgrade durations based on table sizes.
- Performance Metrics: Highlights the top 10 fix scripts, schema changes, and plugins by duration to help pinpoint areas that consumed the most upgrade time. Provides links to detailed views of plugin durations and loaded files.
Practical Benefits
- Enables administrators to efficiently manage upgrade conflicts by reviewing and resolving skipped records based on priority and customization impact.
- Improves upgrade planning and time estimation for other instances by providing detailed duration metrics and schema change insights.
- Facilitates monitoring of upgrade progress at the node and application levels with clear status indicators and comprehensive logs.
- Supports better decision-making by linking upgrade outcomes with known fixes, release notes, and errors for enhanced upgrade understanding and troubleshooting.
The Upgrade Summary report summarizes the actions taken, provides tools to resolve conflicts between customizations and changes that are part of the upgrade, and provides information to help estimate time for upgrades to other instances.
| Field | Input Value |
|---|---|
| Upgraded version | Version to which the instance has been upgraded |
| Upgrade duration | Total time taken to make the upgrade |
| Find out what's new and changed | Links to view the new and changed features in the current upgrade version.
The following three links show up.
|
Skipped Records
| Field | Input Value |
|---|---|
| Total record changes | Total number of records that have changed since the previous upgrade
version. Review changes: List of records that have changed can be reviewed. See System Upgrade form for more details. |
| Skipped records | Skipped records to prevent your customizations from being overwritten. If
customizations are found in some records during the upgrade, those records are
skipped. As an admin, you can resolve each update that was skipped due to a
customization. To resolve a skipped update, you can review the reason for each
skipped record and then either retain the customization or revert the
customization to the base system. If you choose to revert some of the
customizations to the base version, those records are sent through the upgrade
without getting skipped.
|
| Skipped records by priority | ServiceNow prioritizes the skipped records based on the importance of the
file types. The prioritization is done as follows:
|
| Skipped records by product | Skipped records are sorted by product names |
| Skipped records code changed/code unchanged | Skipped records are sorted depending on if there are changes in the code or not. |
Node Upgrades
The Node Upgrades section shows the status of the upgrade for each node in the instance. The color of the icon denotes the status, as illustrated by the legend (key) and to the right of the node icons. To see details about a node, position the cursor above the icon for that node. An arrow points to the node selected, and the information below the icons pertains to that node.
Application Upgrade Status
The following message shows up if you have selected any of the failed applications link.
Schema Changes to Clone-excluded Tables
The Schema Changes to Clone-excluded Tables section shows a list of tables affected by the upgrade that were clone-excluded when you cloned the production instance to this instance. Because clone-excluded tables are empty, upgrading them takes less time than upgrading those same tables on the production instance. To estimate how much longer the production upgrade takes, note the size of the clone-excluded tables on the production instance.
Top 10 Fix Scripts by Duration
The Top 10 Fix Scripts by Duration helps you understand which fix scripts required the most time.
Top 10 Schema Changes by Duration
The Top 10 Schema Changes by Duration helps you understand which schema changes required the most time.
Top 10 Plugins by Duration
The Top 10 Plugins by Duration helps you see the plugins that required the most time. Click View all plugin duration to see the System Upgrade Metrics list filtered by current sys upgrade history log and sorted by duration. See View loaded files for a plugin for more information.