---
sourceDocument: Yokohama ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-administration

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Upgrade Monitor tool in Upgrade Management

# Upgrade Monitor tool in Upgrade Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Leverage Upgrade Monitor to schedule upgrades, monitor their progress, and analyze post-upgrade results, including conflict resolution.

## Scheduling and monitoring an upgrade {#um-upgrade-monitor-tool__section_gqp_ktl_hdc}

Use the Upgrade Monitor module to schedule and monitor the status of an ongoing upgrade in your instance. You can also view the upgrade summary and the list of records causing conflicts in your instance once the upgrade is
complete.  
* [Monitoring an upgrade](https://www.servicenow.com/docs/p75DpsivhWTFPWMv2p0e2w "Monitor the progress of an ongoing upgrade in an instance with the Upgrade Monitor. When the upgrade is done, you can view a summary of the results on the Upgrade Summary Report."): Monitor the progress of an ongoing upgrade in your instance
* [Process the skipped records list](https://www.servicenow.com/docs/sq_Oeecccg8ym7Rit~X00w "Process the skipped records list to resolve the differences between the upgraded and customized versions of a record. If you have customized or altered a record affected by this upgrade, such as a business rule or script, the upgrade generates a skip log record."): Resolve the differences between the upgraded and customized versions of a record by processing the skipped records list
* [Resolve conflicts of a record](https://www.servicenow.com/docs/bVdV1iKYVn5TEsQ53ezobQ "Reconcile differences between your customized record and the changes associated with the upgrade."): Resolve conflicts between your customized record and the changes associated with the upgrade
{#um-upgrade-monitor-tool__ul_agv_ymp_wmb}
* **[Monitor an upgrade to an instance](https://www.servicenow.com/docs/p75DpsivhWTFPWMv2p0e2w)**   
  Monitor the progress of an ongoing upgrade in an instance with the Upgrade Monitor. When the upgrade is done, you can view a summary of the results on the Upgrade Summary Report.
* **[Process the skipped records list](https://www.servicenow.com/docs/sq_Oeecccg8ym7Rit~X00w)**   
  Process the skipped records list to resolve the differences between the upgraded and customized versions of a record. If you have customized or altered a record affected by this upgrade, such as a business rule or script, the upgrade generates a skip log record.
* **[Resolve conflicts for an individual record](https://www.servicenow.com/docs/bVdV1iKYVn5TEsQ53ezobQ)**   
  Reconcile differences between your customized record and the changes associated with the upgrade.

**Related concepts**   

* [ATF Test Generator and Cloud Runner tool in Upgrade Management](https://www.servicenow.com/docs/LGouW99L0SD7rFKEcV1Ulw "Leverage the power of ServiceNow's ATF Test Generator and Cloud Runner to create intelligent, comprehensive regression tests.")
* [Cloning tool in Upgrade Management](https://www.servicenow.com/docs/t4~EkkhMSw_aFSuUt7tXKw "Utilize the System Clone application to duplicate an entire database from one instance to another. This cloning process, commonly employed to replicate a production instance for pre-production testing, leverages the latest nightly backup as the data source.")
* [Upgrade History tool in Upgrade Management](https://www.servicenow.com/docs/p30xeR7rpIelu1oFFpMTLQ "Utilize the Upgrade History module to maintain a comprehensive record of all upgrades performed on an instance. Access detailed reports for both historical and recent upgrade versions to facilitate analysis and troubleshooting.")
* [Now Support in Upgrade Management](https://www.servicenow.com/docs/580FhOqe4Ak32bcRDLIy~g "Try contacting Now Support if you need any assistance regarding Upgrade Management.")
* [Upgrade Preview tool in Upgrade Management](https://www.servicenow.com/docs/YFi~mZt5Zk0xu~8DO1pzoA "Use the Upgrade Preview module to have an insight about the experience of an upgrade prior to the actual upgrade. You can explore and preview upgrades to different ServiceNow release versions and see how your instance might be impacted with your current configurations.")
* [Upgrade Skipped Record Rules Editor tool in Upgrade Management](https://www.servicenow.com/docs/QevVcs~TkIExlHhlHbE2iA "Create skipped record rules, based on your specified conditions, to define customizations post-upgrade. Subsequently, execute these rules to resolve skipped records during or after the upgrade process, either automatically or on demand.")
* [Upgrade Plans tool in Upgrade Management](https://www.servicenow.com/docs/knFui3SU5ldYbrsuh7L3oA "Accelerate your upgrades using the Upgrade Plan that automates the installation of applications during upgrades, giving you a seamless upgrade experience. It helps you define applications and target versions to be installed in your instance.")