Application specific roles

Applications you install on your instance may include additional roles. Follow the links in this section to see roles installed along with applications.

Workflow	Product	Roles Documentation Links
Customer Service Management	Customer Access Management	Roles installed with customer access management
Customer Service Management	Customer Service Management	Roles installed with Customer Service Management
Customer Service Management	Major Issue Management	Components installed with Major Issue Management
Customer Service Management	OpenFrame	Components installed with OpenFrame
Customer Service Management	Public Sector Digital Services
Customer Service Management	Special Handling Notes	Components installed with Special Handling Notes
Customer Service Management	Targeted Communications	Components installed with Targeted Communications
Employee Service Management	Case and Knowledge Management	Components installed with Case and Knowledge Management
Employee Service Management	HR Service Delivery	Setting up your Alumni Center
Employee Service Management	HR Service Delivery	Reference for Document Templates
Employee Service Management	HR Service Delivery	vReference for Listening Posts
Employee Service Management	Journey Designer
Employee Service Management	Journey Designer	Components installed with Journey Accelerator
Employee Service Management	Manager Hub	Components installed with Manager Hub
Employee Service Management	Workplace Case Management	Components installed with Workplace Case Management
Employee Service Management	Workplace Service Delivery	Components installed with Workplace Calendar Synchronization
Employee Service Management	Workplace Service Delivery	Components installed with Workplace Case Management
Employee Service Management	Workplace Service Delivery	Components installed with Workplace Core
Employee Service Management	Workplace Service Delivery	Components installed with Workplace Move Management
Employee Service Management	Workplace Service Delivery	Components installed with Workplace Reservations for Microsoft Outlook Add-in
Employee Service Management	Workplace Service Delivery	Components installed with Workplace Reservation Management
Employee Service Management	Workplace Service Delivery	Components installed with Workplace Space Management
Employee Service Management	Workplace Service Delivery	Components installed with Workplace Space Mapping
Employee Service Management	Workplace Service Delivery	Components installed with Workplace Visitor Management
Employee Service Management	Vendor Management Workspace	Installed with Vendor Management Workspace
Environmental, Social, and Governance Management	Environmental, Social, and Governance Management	Components installed with Operational Sustainability Management (formerly ESG Management)
Governance, Risk, and Compliance	Audit Management	Components installed with Audit Management
Governance, Risk, and Compliance	GRC: Metrics	Components installed with the GRC: Metrics application
Governance, Risk, and Compliance	Operational Resilience
Governance, Risk, and Compliance	Privacy Management	Roles installed with Privacy Management
Governance, Risk, and Compliance	Risk Management	Components installed with Risk Management
Healthcare and Life Sciences	Healthcare and Life Sciences Service Management Core	Components installed with Healthcare and Life Sciences Service Management Core
Healthcare and Life Sciences	Patient Support Services	Components installed with Patient Support Services
Healthcare and Life Sciences	Pre-Visit Management	Components installed with Pre-Visit Management
IT Asset Management	Model Management	Installed with Model Management
IT Asset Management	Product Catalog	Roles installed with Product Catalog
IT Operations Management	Automation Discovery	Components installed with Automation Discovery
IT Operations Management	Event Management	Components installed with Event Management
Now Platform Capabilities	Advanced Work Assignment	Components installed with Advanced Work Assignment
Now Platform Capabilities	AI Search	Components installed with AI Search
Now Platform Capabilities	Application Portfolio Management	Installed with Enterprise Architecture (formerly Application Portfolio Management)
Now Platform Capabilities	Automation Center	Components installed with Automation Center
Now Platform Capabilities	Client Software Distribution 2.0	Components installed with
Now Platform Capabilities	Conversational Analytics	Legacy - Conversational Analytics dashboard roles
Now Platform Capabilities	Document Intelligence	Document Intelligence roles
Now Platform Capabilities	Interaction Management	Components installed with Interaction Management
Now Platform Capabilities	Live Feed	User roles installed with Live Feed
Now Platform Capabilities	Notify	Roles installed with Notify
Now Platform Capabilities	Orchestration (Legacy)	Installed with Orchestration ROI
Now Platform Capabilities	Build Workflows
Now Platform Capabilities	Build Workflows
Now Platform Capabilities	Build Workflows	User access to Workflow Studio flows
Now Platform Capabilities	Build Workflows
Now Platform Capabilities	Service Bridge
Now Platform Capabilities	Service Bridge
Now Platform Capabilities	State Model	Installed with State Model
Platform Analytics	Automation Discovery	Components installed with Automation Discovery
Platform Analytics	Performance Analytics	Performance Analytics roles
Platform Analytics	Process Mining	Components installed with Process Mining
Platform Analytics	Reporting	Reporting roles
Platform Analytics	User Experience Analytics	Roles installed with Usage Insights
IT Service Management	Asset Management
IT Service Management	Change Management	Components installed with ITSM Roles - Change Management
IT Service Management	Continual Improvement Management	CIM roles
IT Service Management	Contract Management	User roles installed with Contract Management
IT Service Management	Digital Portfolio Management	Roles for Digital Portfolio Management
IT Service Management	Employee Center	Employee Center roles
IT Service Management	Expense Line	Components installed with Expense Line
IT Service Management	Facilities Move Management	Roles installed with Facilities Move Management
IT Service Management	Facilities Service Management	Roles installed with Facilities Service Management
IT Service Management	Incident Management	Components installed with ITSM Roles — Incident Management
IT Service Management	ITSM Predictive Intelligence Workbench	Components installed with ITSM Predictive Intelligence Workbench
IT Service Management	Knowledge Management	Knowledge Management roles
IT Service Management	Performance Analytics	Performance Analytics roles
IT Service Management	Planned Maintenance	Installed with SM Planned Maintenance
IT Service Management	Problem Management	Components installed with Problem Management
IT Service Management	Procurement	User roles installed with Procurement
IT Service Management	Request Management	Request ITSM Roles - Request Management
IT Service Management	Service Builder	Roles installed with Service Builder
IT Service Management	Service Operations Workspace	Components installed with Service Operations Workspace ITSM Applications
IT Service Management	Service Operations Workspace	Components installed with Agent Client Collector for Investigation
IT Service Management	Service Operations Workspace	Components installed with Microsoft Endpoint Configuration Manager for Investigation
IT Service Management	Service Operations Workspace	Components installed with Remedial Actions Framework
IT Service Management	Service Operations Workspace	Components installed with Metrics and CI Actions Framework
IT Service Management	Service Level Management	Installed with Service Level Management
IT Service Management	Service Management Core	Installed with Service Management Core
IT Service Management	Service Portfolio Management
IT Service Management	Vendor Management Workspace	Installed with Vendor Management Workspace
IT Service Management	Walk-up Experience	Components installed with Walk-up Experience
IT Service Management	Workforce Optimization	Components installed with Process Mining
Security Operations	Security Incident Response	Components installed with Security Incident Response
Security Operations	Threat Intelligence Sharing
Security Operations	Vulnerability Response	Components installed with Vulnerability Response
Strategic Portfolio Management	Data Separation	Components installed with Data Separation
Strategic Portfolio Management	Enterprise Release Management
Strategic Portfolio Management	Field Service Management	Components installed with Field Service Management
Strategic Portfolio Management	Field Service Management	Field Service with Service Locations Support components
Strategic Portfolio Management	Financial Management
Strategic Portfolio Management	Investment Funding	Components installed with Investment Funding
Strategic Portfolio Management	Project Portfolio Management	Components installed with Project Portfolio Management (PPM) Standard
Strategic Portfolio Management	Scrum Programs	Components installed with Scrum Programs
Strategic Portfolio Management	Teamspaces	Installed with teamspaces