User administration

Manage the individuals who can access your instance by defining them as users in the system. Create user groups and assign users to them. Use roles to specify what different users and user groups can see and do.

Get started

ExploreLearn about User administration.	Create users, companies, and departmentsCreate records for users or enable self-registration. Optionally create companies and departments to further categorize users.	Create groupsCreate and manage groups that you can grant roles to and assign users to for efficiency.
Manage rolesManage roles that govern what users and groups with that role can do.	Monitor user activityMonitor user activity and troubleshoot issues by impersonating users and managing sessions.	Monitor instance usageTrack application usage on your instance.

Troubleshoot and get help

• ServiceNow Community forums
• Search the Known Error Portal for known error articles
• Contact Customer Service and Support