User self-registration

The User Registration Request [com.snc.user_registration] plugin provides the ability for unregistered users to request access to a ServiceNow instance. An administrator can activate the plugin.

A user can request an account by navigating to the instance. If the plugin is installed, the following section is added to the welcome screen.

The user can complete and submit the self-registration form, and see a confirmation that it was submitted. The user receives an email when the account is registered.

Note:

If the email address entered in the self-registration form is already in the system, the request is not submitted.

Approve a self-registered user account

When a user submits a self-registration form, an admin can review and approve it.

Before you begin

Role required: admin

Procedure

1. Navigate to All > User Administration > Pending User Registrations and open the request.
2. Use the Create User and Reject related links on the registration request form to approve or deny the request.
   • If Create User is selected, a new user is created using the email address as the User ID.
   • If Reject is selected, the request is marked Rejected.
   If the request was accepted, the user is sent an email notification with the login information. If it was denied, the user is sent an email with the rejection information.
3. Optional: To view past registration requests, remove the [State] [is] [Pending] condition from the filter in the list view.

   

Enable automatic self-registered user account approval

Admins can enable users to self-register. Enable automatic approval of such accounts to streamline user registration.

Before you begin

Role required: admin

Procedure

1. Navigate to System Properties > System.
2. Select Enable auto processing of user registration request
3. Select save
   If enabled, registration requests do not require approval. Instead, the business rule Auto-Process User Registration creates the user record from the information provided.

What to do next

Request activation of the Explicit Roles (com.glide.explicit_roles) plugin. The Explicit Roles plugin creates two roles to differentiate between internal and external users.