All ServiceNow roles

Use this filterable table to review a complete list of roles used in ServiceNow instances. The table includes important details for all base system roles as well as any roles added by installed plugins.

Table 1. Product

Product	Roles
AWA	AWA administrator [awa_admin] AWA agent [awa_agent] AWA integration user [awa_integration_user] AWA manager [awa_manager]
Customer Service Management	Service management agent [sn_esm_agent] Service management partner [sn_esm_partner] Service management user admin [sn_esm_user_admin] Service management admin [sn_esm_admin] Service management user [sn_esm_user] Service management partner admin [sn_esm_partner_admin] Customer service agent [sn_customerservice_agent] Customer service manager [sn_customerservice_manager] Consumer service agent [sn_customerservice.consumer_agent] Customer [sn_customerservice.customer] Customer administrator [sn_customerservice.customer_admin] Role for REST APIs related to CSM web services [csm_ws_integration] Customer case manager [sn_customerservice.customer_case_manager] Partner [sn_customerservice.partner] Partner administrator [sn_customerservice.partner_admin] Consumer [sn_customerservice.consumersn_customerservice.consumer]
Document Intelligence	DocIntel Admin [sn_docintel.admin] DocIntel Viewer [sn_docintel.viewer] DocIntel Extraction Agent [sn_docintel.extraction_agent] DocIntel Creation Agent [sn_docintel.creation_agent] DocIntel Manager [sn_docintel.manager]
Document Services	Administrator [platform_document_management_admin]
Hermes Messaging Service	Hermes Messaging Service administrator [hermes_admin] Kafka administrator [kafka_admin] Kafka namespace administrator [kafka_namespace_admin]
IDR	IDR administrator [idr_admin] IDR read [idr_read] IDR rest [idr_rest]
Knowledge Management	Knowledge [knowledge] Knowledge manager [knowledge_manager] Knowledge administrator [knowledge_admin] Knowledge domain expert [knowledge_domain_expert] Administrator [admin] Knowledge group manager [knowledge_group_manager] Knowledge group member [knowledge_group_member] KCS candidate [kcs_candidate] KCS contributor [kcs_contributor] KCS publisher [kcs_publisher]
MetricBase	MetricBase administrator [clotho_admin] MetricBase plus reader [mbplus_reader] MetricBase plus writer [mbplus_writer] MetricBase REST accumulate [clotho_rest_accumulate] MetricBase REST put [clotho_rest_put]
Predictive Intelligence	ML Admin [ml_admin] ML Labeler [ml_labeler] ML Report User [ml_report_user]
Reporting	Report user [report_user] Report scheduler [report_scheduler] Group report user [report_group] Global report user [report_global] Report administrator [report_admin] Report description administrator [report_description_admin]
Service Catalog	Administrator [admin] Catalog administrator [catalog_admin] Catalog manager [catalog_manager] Catalog editor [catalog_editor] Catalog builder editor [catalog_builder_editor]
Service Portal	Service Portal administrator [sp_admin] Announcements administrator [announcement_admin] Portal analytics administrator [portal_analytics_admin] Portal analytics viewer [portal_analytics_viewer]
Task Intelligence	Task Intelligence Admin [tia_admin] Task Intelligence User [tia_user] Task Intelligence Analyst [tia_analyst]
Virtual Agent	Localization requestor [localization_requestor] Localization fulfiller [localization_fulfiller] Localization editor [localization_editor] Virtual Agent admin [virtual_agent_admin] Virtual Agent administrator [virtual_agent_admin] Chat analytics administrator [chat_analytics_admin] UI builder administrator [ui_builder_admin] Chat analytics viewer [chat_analytics_viewer] Virtual Agent administrator [virtual_agent_admin] Chat analytics administrator [chat_analytics_admin] UI builder administrator [ui_builder_admin] Chat analytics viewer [chat_analytics_viewer] Issue auto resolution administrator [iar_admin] Chat survey administrator [chat_survey_admin] Workflow Studio [action_designer] EVAM administrator [evam_admin] Virtual Agent branding [va_branding] Activity subscriptions administrator [actsub_admin] Workflow Studio [action_designer] EVAM administrator [evam_admin] Virtual Agent branding [va_branding] Activity subscriptions administrator [actsub_admin] Flow designer [flow_designer] Automated testing framework designer [atf_test_designer] NLU Administrator [nlu_admin] External application installation administrator [external_app_install_admin] Automated Customer Experiences (ACE) user [sn_ace.ace_user] Conversational Interfaces guided setup administrator [sn_ci_gs_content.ci_guided_setup_admin] Localization requestor [localization_requestor] Self-service manager [sn_ssa_core.self_service_manager] Image administrator [image_admin] Search application administrator [search_application_admin] Chat analytics administrator [chat_analytics_admin] Now Assist for Creator [now.assist.creator]