Impersonate a user

You can select a user or enter a different user name to perform an impersonation.

Before you begin

Role required: impersonator

Procedure

1. In the banner frame, select your user profile picture to open the user menu.
2. Select Impersonate User.

   • In Next Experience:

     

   • In Core UI:

     
   The Impersonate user dialog box displays.
3. Select a user from the Recent Impersonations list or enter a different user's name in the user selection field.

   • In Next Experience:

     

   • In Core UI:

     
4. Select Impersonate User.
5. Optional: To impersonate another user while impersonating a user, open the user menu and select Impersonate another user.
6. To return to your original login, open the user menu and select End Impersonation.
   Note:

   In some cases, impersonating a user might cause an issue that makes it difficult to switch back. If you’re presented with a broken page while impersonating a user in a test environment, you may need to force a logout. To do so, navigate to http://<instance name>.service-now.com/logout.do and log back in.