Using the ServiceNow Store in a regulated environment
Summarize
Summary of Using the ServiceNow Store in a regulated environment
In regulated environments, ServiceNow provides isolated instances of the ServiceNow Store tailored to meet specific data residency, privacy, security, and compliance requirements. These isolated stores are available for federal and regional regulated instances to help organizations comply with stringent data security needs. If your regulated environment does not require or have access to an isolated store instance, you should use the commercial ServiceNow Store.
Show less
It is important to note that applications and products in the federal and regional ServiceNow Store instances are not accredited by ServiceNow, so you must conduct your own security reviews to ensure compliance with your organization's regulatory standards.
Key Features
- Isolated Store Instances: Available for certain federal and regional regulated environments to comply with data security requirements.
- Procurement Process: The process for obtaining apps from federal or regional stores mirrors that of the commercial store, including requesting 30-day trials, obtaining free applications, and purchasing paid apps.
- Installation: Apps can be installed on hosted regulated instances or self-hosted (on-premise) instances with specific procedures for each scenario.
- Restricted Listings: Some app listing types are unavailable in isolated stores to preserve data privacy standards.
- Terms and Conditions: Acceptance of terms is mandatory to proceed with procurement and installation of applications.
Practical Guidance for ServiceNow Customers
- Verify if your regulated environment has access to an isolated federal or regional ServiceNow Store to ensure compliance with your security policies.
- Follow the procurement and installation processes appropriate to your environment—whether isolated or commercial store—to avoid delays and ensure regulatory compliance.
- Conduct thorough security reviews for all applications obtained from regulated environment stores, as these are not pre-accredited.
- Be aware that certain app types are restricted in isolated stores, which may affect your app selection.
- Ensure all required terms and conditions are accepted before attempting procurement or installation to prevent process interruptions.
Additional Considerations
For on-premise instances, special procedures exist for procuring and uploading apps. Customers should consult relevant documentation for detailed steps.
Understanding whether your environment requires an isolated store instance and the related procurement workflows is critical for maintaining compliance and operational efficiency in regulated settings.
Certain regulated environments require an isolated instance of the ServiceNow Store to meet data security requirements. If your instance is in a regulated environment, you might need to get apps and products from a federal or regional version of the ServiceNow Store.
Overview of using the ServiceNow Store in a regulated environment
Regulated instances of the ServiceNow AI Platform are hosted in datacenters that comply with the specific regional, organizational, or governmental needs of the customers that use them. With a regulated instance, an organization or government body can determine specific requirements, including data residency, privacy and security, and compliance requirements.
Some regulated environments require their own isolated instances of the ServiceNow Store to meet security requirements. Isolated instances of the ServiceNow Store are available in both federal and regional regulated instances.
Not all regulated environments require an isolated instance of the ServiceNow Store. If your environment doesn't have access to an isolated federal or regional ServiceNow Store, use the commercial ServiceNow Store instead. For more information about which environments have access to an isolated federal or regional ServiceNow Store, see Environments with federal or regional ServiceNow Store instances.
- Access the correct version of the ServiceNow Store for your environment.
- If your regulated environment has an isolated federal or regional instance of the ServiceNow Store, see Access the ServiceNow Store for a regulated environment.
- If your regulated environment doesn't require an isolated federal or regional instance, use the procurement process for the commercial ServiceNow Store instead. For information about procuring apps from the commercial ServiceNow Store, refer to Getting apps and trials from the ServiceNow Store.
- Procure an application from an isolated federal or regional instance of the ServiceNow Store.
- To request a 30-day trial, log in to your federal or regional instance of the ServiceNow Store and use the same process that users of the commercial ServiceNow Store do. For more information, see Start an application trial from the ServiceNow Store.
- To get an application that's available at no additional cost, log in to your federal or regional instance of the ServiceNow Store and use the same process that users of the commercial ServiceNow Store do. For more information, see Get a free application.
- To request a paid application, see Request a paid app for a regulated environment.
- To complete procurement of an application for an on-premise instance, see Get an app or product as an on-premise customer.
- Install an application in a regulated environment.
- If you have a hosted instance in a regulated environment, see Install an application or plugin.
- If you self-host your instance, see Upload an app to an on-premise instance.
Additional info
- Environments with federal or regional ServiceNow Store instances
Certain regulated environments contain an isolated instance of the ServiceNow Store to support data security requirements. Find out whether your environment has its own federal or regional instance of the ServiceNow Store.
- Listing types not available in regulated environments
To preserve data privacy standards, certain types of app listings can't be offered in federal or regional instances of the ServiceNow Store.
- Terms and conditions in the ServiceNow Store
Learn about when terms and conditions must be accepted in the ServiceNow Store. Unaccepted terms and conditions block procurement and installations.