---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Service Portal roles

# Service Portal roles {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Service Portal installs these roles.
To learn more about managing subscriptions, see [Managing per-user subscriptions in Subscription Management](https://www.servicenow.com/docs/access?context=managing-user-subscriptions-v2&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) and contact your account representative.

## Service Portal administrator \[sp_admin\] {#ariaid-title2}

Manages the configuration of portals created by Service Portal.

### Contains Roles {#service-portal-roles-1__section-feature-role-contains-roles}

List of roles contained within the role.  
* evam_admin
* taxonomy_admin
* search_application_admin
* announcement_admin
{#service-portal-roles-1__ul_epd_vrt_gyb}

### Groups {#service-portal-roles-1__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#service-portal-roles-1__section-feature-role-considerations}

Note:  
Avoid granting an admin role when more specialized roles are available.

## Announcements administrator \[announcement_admin\] {#ariaid-title3}

Manages posting announcements to portals.

### Contains Roles {#service-portal-roles-2__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#service-portal-roles-2__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#service-portal-roles-2__section-feature-role-considerations}

Note:  
Avoid granting an admin role when more specialized roles are available.

## Portal analytics administrator \[portal_analytics_admin\] {#ariaid-title4}

Can create User Experience Analytics settings for Service Portal.

### Contains Roles {#service-portal-roles-3__section-feature-role-contains-roles}

List of roles contained within the role: portal_analytics_viewer.

### Groups {#service-portal-roles-3__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#service-portal-roles-3__section-feature-role-considerations}

Note:  
Avoid granting an admin role when more specialized roles are available.

## Portal analytics viewer \[portal_analytics_viewer\] {#ariaid-title5}

Users with this role can view the Analytics Dashboard link and settings within in the application navigator, and have viewer role permissions for portal metrics in the Service PortalAnalytics Dashboard.

### Contains Roles {#service-portal-roles-4__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#service-portal-roles-4__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#service-portal-roles-4__section-feature-role-considerations}

Read-only access to analytics. Use the Portal analytics administrator \[portal_analytics_admin\] role to manage analytics.

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