---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# User Experience Analytics for Service Portal

# User Experience Analytics for Service Portal {#ariaid-title1}

* Release version: Yokohama
* 
* Updated August 13, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The User Experience Analytics application provides views for monitoring usage analytics of your Service Portal applications. Visualize metrics and interactions to better understand the Service Portal user experience and identify how to improve it.
You can view user analytics tracking for the portal in the User Experience Analytics application. For more information, see [Overview of the User Experience Analytics application](https://www.servicenow.com/docs/access?context=user-exp-analytics-dashboard&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US).  

<br />

User Experience Analytics for Service Portal provides views for monitoring the key performance indicators (KPIs) of web applications built on Service Portal. You can use these insights to optimize your portal.

For example, User Experience Analytics tracks when a user orders a catalog
item or views a knowledge article. You can use this data to infer which items or articles
are the most popular among users. For more information on user-triggered events that are
tracked automatically, see [Service Portal events](https://www.servicenow.com/docs/XdamDA0bi2zVuRZjeaM4Kg "View Service Portal events to get insight into how a portal is being used in your organization.").

* Note:  
  User Experience Analytics tracking is enabled for all portals by default. You need to enable tracking for a portal only if you enabled tracking for some portals but not others in a previous version. For more information, see [Track User Experience Analytics in Service Portal](https://www.servicenow.com/docs/ZK96NtFSeCpo~AUteMpOBQ "Track User Experience Analytics for Service Portal to monitor key performance indicators with the User Experience Analytics application.").
* Note:  
  If you make certain key changes to portals, such as changing the sys_id, data is not carried over and you see a different dashboard.
{#sp-analytics__ul_o1v_cv3_13c}

## Roles {#sp-analytics__section_msh_zcr_rdc}

The portal_analytics_admin and portal_analytics_viewer roles are installed with the Service Portal Analytics plugin (com.glide.service-portal.analytics). For information on other roles associated with User Experience Analytics, see [Roles installed with User Experience Analytics](https://www.servicenow.com/docs/access?context=components-installed-user-exp-analytics&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US).

## User consent notices {#sp-analytics__section_ipx_smv_plb}

User consent notices must conform to the ServiceNow Data Processing Addendum. Review your ServiceNow template user consent notices before they are presented to users. You can tailor the options for how these notices are presented to users, including the wording. For more information, see [Define texts for Notice and Explicit Opt-in user consent management policies](https://www.servicenow.com/docs/access?context=uxa-define-text-policies&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US).
* **[Track User Experience Analytics in Service Portal](https://www.servicenow.com/docs/ZK96NtFSeCpo~AUteMpOBQ)**   
  Track User Experience Analytics for Service Portal to monitor key performance indicators with the User Experience Analytics application.
* **[Activate the privacy notice for unauthenticated users](https://www.servicenow.com/docs/0aKZPEiwtodXvc3UQj~SGA)**   
  If you enabled unauthenticated user tracking in your portal, you may be required by law to notify unauthenticated users that you are tracking their usage for analysis. You can display a legal notice by activating the Privacy Notice announcement.
* **[Service Portal events](https://www.servicenow.com/docs/XdamDA0bi2zVuRZjeaM4Kg)**   
  View Service Portal events to get insight into how a portal is being used in your organization.
* **[User Experience Analytics related properties for Service Portal](https://www.servicenow.com/docs/LiIMBMUKYN5G_jlOSd5ObQ)**   
  Use system properties to configure User Experience Analytics for Service Portal.

**Related topics**   

* [User Experience Analytics](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US)