Operational Sustainability Management release notes

The ServiceNow® ESG Management application helps you to manage all your environmental, social, and governance (ESG) commitments. ESG Management was enhanced and updated in the Yokohama release.

ESG Management highlights for the Yokohama release

• Model and prepare for potential outcomes with what-if scenario analysis tools that can help with your strategic planning.
• Review the calculated metric definition data by using a formula tree so that you can access detailed information on the operands, metric definitions, metrics, and emission factors.
• Streamline ESG metric tracking and enable trend analysis with enhanced Metric data tasks that support choice and HTML response formats and table improvements.
• Import your historical metric data by using an import template to update and manage metric data within your organization.
• Assign data owners dynamically for metrics that are based on configurations.

See Operational Sustainability Management (formerly Environmental, Social, and Governance) for more information.

Important:

ESG Management is available in ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Yokohama release

Forecast planning and analysis

Model and prepare for potential outcomes by using forecast planning analysis. With these tools, you can create, save, or visualize multiple scenarios.

Formula tree

Explore the calculated metric definitions by reviewing a structured and visual representation of the entire calculation chain. By using a formula tree, you can access the calculation details and view how the different metrics and emission factors are interconnected.

Historical metric data

Import the historical metric data by using a pre-defined import template with instructions. With this process, you can update and manage the metric data within your organization and help to ensure that all data complies with the established business rules.

Dynamic filtering for Microsoft 365 for ServiceNow Reporting

Filter the fields dynamically and set up dependencies by using related fields. In the Microsoft 365 add-in, you can configure fields so that cascading filters are supported dynamically. You can select a value in a field and have the related fields automatically update to show the relevant options. This process helps you to streamline data entry and improve efficiency.

UI changes

Forecast planning and analysis

The forecast planning analysis module is now included in the List view of the Operational Sustainability Workspace.

Changed in this release

Result types

If you have the ESG manager [sn_esg.metric_manager] role, you can now configure either text, choice, or HTML format options for responses to qualitative metric data tasks that are related to manual metric definitions, including both initial and overridden responses. These options help you achieve more precision and detail in your data collection process.

Metric data table filters and side panel enhancements

If you have the ESG data owner [sn_esg.data_owner] role, you can now apply filters by using the filter menu and reject or approve tasks from the metric data table side panel. Data owners can now multi-submit and assign approvers to multi-approve or reject tasks, with the option to use choice and HTML response formats.

Data owner assignment types

If you have the ESG Manager [sn_esg.metric_manager] role, you can now configure the Data Owner Assignment type to be either simple or advanced for manual metric definitions. When you select the Simple option, the system assigns the specified Data Owner or Data Owner Group to the Metric Data Task. If you choose the Advanced assignment option, which is available with the GRC: Approver Configurator application, you can set custom configuration conditions, tables, or data owners to dynamically assign data owners.

Table added to the GRC: Metrics application

The following tables were added to the GRC: Metrics application:

• sn_grc_metric_import_job
• sn_grc_metric_data_import
• sn_grc_metric_st_import_log
• sn_grc_metric_st_transform_history
• sn_grc_metric_import_template

Table added to the ESG content accelerator application

The sn_esg_content_issb_citation table was added to the ESG content accelerator application.

Table added to the Forecast planning analysis application

The following tables were added to the Forecast planning analysis application:

• sn_grc_forecast_analysis
• sn_grc_forecast_context
• sn_grc_forecast_data
• sn_grc_forecast_parameter_data

Database view added to the Scope 3 emissions management application

The sn_esg_scope3_asset_emissions database view was added to the Scope 3 emissions management application.

Changes made to the sn_grc_metric_data_task table

In the sn_grc_metric_data_task table, the job_submitted, job_errors, choice, overridden_choice, html, and overridden_html columns were added. The type="string" attribute was added to the state column.

Changes made to the sn_grc_metric_metric table

In the sn_grc_metric_metric table, the period_date, data_owner_type, data_owner, and data_owner_group columns were added. The type="string" attribute was added to the domain_area column.

Changes made to the sn_grc_metric_parent_data table

In the sn_grc_metric_parent_data table, the formula_operands columns, and html columns were added.

Changes made to the sn_grc_metric_base_definiton table

In the sn_grc_metric_base_definiton table, the formula_tree, result_type, choice_table, choice_field, choice_condition, data_owner_assignment_type, source columns were added. The type="string" attribute was added to the frequency column.

Changes made to the sn_grc_metric_data_by_entity table

In the sn_grc_metric_data_by_entity table, the html column was added.

Attributes modified in the sn_grc_metric_collector_data table

In the sn_grc_metric_collector_data table, the display="true" attribute was removed from the collector_definition column.

Attributes modified in the sn_grc_metric_data_process_queue table

In the sn_grc_metric_data_process_queue table, the reference_cascade_rule="delete" attribute was added to the metric_definition column.

Attributes modified in the sn_grc_metric_definition table

In the sn_grc_metric_definition table, the type="string" attribute was added to the type, method_type columns.

Changes made to the sn_esg_msoff_intg_o365_reporting_configuration_filter table

In the sn_esg_msoff_intg_o365_reporting_configuration_filter table, the related_fields column was added. The display="true" attribute was added to the field_name column in the sn_esg_msoff_intg_o365_reporting_configuration_filter table.

System properties are added to the GRC: Metrics application

The following properties were added to the GRC: Metrics application:

• com.glide.event_manager.grc_metrics_queue.even.load.distribution.enabled
• com.glide.event_manager.grc_metrics_queue.claim_limit

Deprecations

Business rules were deactivated and moved to common script include methods as part of GRC Metrics. For more information, see the KB article: KB1734660.

Activation information

Install ESG Management by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.