--- sourceDocument: Yokohama Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/release-notes Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Release Notes ft:clusterId : - rn bundleId : - rn --- # ServiceNow Otto for Collaborative Work Management (CWM) release notes # ServiceNow Otto for Collaborative Work Management (CWM) release notes {#ariaid-title1} * Release version: Yokohama * * Updated April 9, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Collaborative Work Management (CWM) Release Notes ServiceNow Otto for Collaborative Work Management (CWM) is a new application introduced in the Yokohama release that leverages generative AI to enhance efficiency and accelerate value delivery within the CWM workspace. It integrates Now Assist capabilities to automate and improve task management and documentation workflows in Collaborative Work Management. Show full answer Show less ## Key Features * **Task Generation from Docs:** Now Assist automatically analyzes the content of CWM Docs to recommend tasks that can be refined and customized before being added to boards, streamlining task creation and project planning. * **Content Summarization and Paraphrasing:** Users can employ AI to summarize, elaborate, or shorten selected text or entire documents within CWM Docs, improving clarity and saving time on content refinement. * **Default Activation of Now Assist Skills:** For new customers, select Now Assist skills activate automatically upon installation. For existing customers upgrading to Yokohama Patch 11, any previously unconfigured skills will be enabled by default, while previously disabled skills remain inactive. * **Access Control for AI Agents and Workflows:** Administrators can configure access control lists (ACLs) in AI Agent Studio to manage who can discover and trigger AI agents and agentic workflows. This includes defining whether these agents act as dynamic or AI users and controlling their availability to authenticated or public users. ## Important Changes * **Usage Measurement Update:** Starting with Yokohama Patch 5, Now Assist usage measurement shifted from a 365-day look-back model to a 365-day burn-down model, resetting usage counts at the contract anniversary date. * **Activation and Installation:** Now Assist for Collaborative Work Management must be requested and installed via the ServiceNow Store. Customers can view all available applications and submit requests through the store interface. ## Practical Benefits for ServiceNow Customers By incorporating ServiceNow Otto for CWM, customers can expect to: * Increase productivity by automating task creation directly from collaborative documents. * Enhance document management with AI-powered summarization and paraphrasing tools. * Maintain security and governance through configurable access controls for AI functionalities. * Benefit from improved usage tracking aligned with contract periods for better license management. ## Related Applications ServiceNow Otto for CWM integrates seamlessly with the Collaborative Work Management application, which serves as a central platform for planning, visualizing, managing, and collaborating on team work. The ServiceNow® ServiceNow Otto for Collaborative Work Management (CWM) (CWM) application uses generative AI skills to improve time to value for the tasks you perform in the CWM workspace. ServiceNow Otto for CWM is a new application in the Yokohama release. ## ServiceNow Otto for Collaborative Work Management (CWM) highlights for the Yokohama release {#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-highlights} [Yokohama Patch 11](https://www.servicenow.com/docs/o~Ty6nl6ETxZAE_DIVoJJw "The Yokohama Patch 11 release contains important problem fixes.") * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. {#now-assist-for-collaborative-work-management-rn__ul_th5_hpb_xhc} [Yokohama Patch 3](https://www.servicenow.com/docs/jXrkPnnmOuaGleV7JYQPtA "The Yokohama Patch 3 release contains important problem fixes.") * Help increase efficiency by automatically creating tasks from the context of your CWM Docs and adding them to the required Board. * Enable saving time by summarizing and paraphrasing blocks of content or a whole page in CWM Docs using generative AI capabilities. {#now-assist-for-collaborative-work-management-rn__ul_ld1_d2r_y2c} See [ServiceNow Otto for Collaborative Work Management (CWM) (CWM)](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) for more information.{#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-highlights-3} Important: Now Assist for Collaborative Work Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. ## ServiceNow Otto for Collaborative Work Management (CWM) features {#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-new-features} [Generate tasks from Docs in Collaborative Work Management (CWM)](https://www.servicenow.com/docs/access?context=generate-tasks-cwm-docs-now-assist&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) : Help increase efficiency and save time by using Now Assist to automatically generate CWM Tasks for your Board. Using the information in your doc, Now Assist provides task recommendations. You can choose to refine or modify these recommendations. You can iterate multiple times to tweak the task recommendations according to your requirements. After you're satisfied with the recommendations, Now Assist can help you add these tasks to a board of your choice. [Summarize and paraphrase Docs content](https://www.servicenow.com/docs/access?context=cwm-docs&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US#section_ucs_wn1_hdc) : Use Now Assist capabilities to refine selected content in docs, or to get a summary of the whole document. * Summarize, elaborate, or shorten selected text. * Summarize the entire content on the page. {#now-assist-for-collaborative-work-management-rn__ul_tvb_tq1_hdc} ## Changed in this release {#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-changed-features} **[Yokohama Patch 11](https://www.servicenow.com/docs/o~Ty6nl6ETxZAE_DIVoJJw "The Yokohama Patch 11 release contains important problem fixes.")** [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. {#now-assist-for-collaborative-work-management-rn__ul_cvh_rph_nhc} [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. ## Activation information {#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-activation} Install Now Assist for Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-activation-1} ## Related ServiceNow applications and features {#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-related-apps} [Collaborative Work Management](https://www.servicenow.com/docs/access?context=cwm-landing&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) : Collaborative Work Management (CWM) provides a central hub to plan, visualize, manage, and collaborate on work with your teams. The ServiceNow Otto for CWM application uses generative AI skills to save time and improve efficiency for the actions that you perform within the CWM workspace.