Now Assist and agentic AI release notes

Now Assist and agentic AI product enhancements and updates in the Yokohama release.

Now Assist brings generative AI capabilities to the ServiceNow AI Platform. With Now Assist, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively.

• AI Control Tower release notes
  The ServiceNow®AI Control Tower application provides a centralized workspace for AI stewards to manage and monitor AI within the enterprise. The AI Inventory, based on a unified AI asset data model on the ServiceNow AI Platform® along with associated governance business processes are available in this workspace.
• Generative AI Controller release notes
  The ServiceNow® Generative AI Controller application enables you to use generative AI capabilities with third-party large language model (LLM) providers on the ServiceNow AI Platform. You can reduce complexity and enhance the user experience in your organization by generating and summarizing content, analyzing user sentiment, and writing unique prompts. Generative AI Controller was enhanced and updated in the Yokohama release.
• Knowledge Graph release notes
  The ServiceNow® Knowledge Graph enables you to create and manage knowledge graph schema for the out of the box (OOTB) integrations for Virtual Agent. Knowledge Graph is a new Now Assist platform capability in the Yokohama release.
• Now Assist release notes
  The ServiceNow® Now Assist experience brings generative AI to your organization. You can improve productivity and efficiency by delivering better self-service, recommending actions, delivering answers, and providing your users with AI Search. Now Assist was enhanced and updated in the Yokohama release.
• Now Assist AI agents release notes
  The ServiceNow® Now Assist AI agents application provides solutions that can perceive the environment, decide, and proactively act to achieve specific goals without the need for constant human oversight. Now Assist AI agents is a new application in the Yokohama release.
• Now Assist for App Engine release notes
  The ServiceNow® Now Assist for App Engine application enables creators to enhance custom applications with AI agents and skills that application users can leverage at runtime. Now Assist for App Engine is a new application in the Yokohama Patch 3 release.
• Now Assist for Collaborative Work Management release notes
  The ServiceNow® Now Assist for Collaborative Work Management (CWM) application uses generative AI skills to improve time to value for the tasks you perform in the CWM workspace. Now Assist for CWM is a new application in the Yokohama release.
• Now Assist for Configuration Management Database (CMDB) release notes
  The ServiceNow® Now Assist for CMDB application displays comprehensive summaries for configuration items (CIs) and accelerates the process of remediating duplicate CIs. Now Assist for CMDB was enhanced and updated in the Yokohama release.
• Now Assist for Creator release notes
  The ServiceNow® Now Assist for Creator application includes generative AI skills that can make developing on the ServiceNow AI Platform more efficient. Now Assist for Creator was enhanced and updated in the Yokohama release.
• Now Assist for Customer Service Management (CSM) release notes
  The ServiceNow® Now Assist for CSM application brings generative AI to Customer Service Management (CSM). You can improve productivity and efficiency by delivering better self-service, recommending actions, and delivering answers. Now Assist for CSM was enhanced and updated in the Yokohama release.
• Now Assist for Enterprise Architecture (EA) release notes
  The ServiceNow® Now Assist for Enterprise Architecture (EA) application introduces generative AI skills into the Enterprise Architecture Workspace. You can summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace. Now Assist for Enterprise Architecture (EA) is a new application in the Yokohama release.
• Now Assist for Field Service Management (FSM) release notes
  The ServiceNow® Now Assist for FSM application brings generative AI to Field Service Management. Now Assist for FSM was enhanced and updated in the Yokohama release.
• Now Assist for Financial Services Operations (FSO) release notes
  The ServiceNow® Now Assist for Financial Services Operations (FSO) application brings generative and agentic AI to Financial Services Operations. Features include AI agents, case summarization, disputes intake via Virtual Agent, and support for third-party language models. Now Assist for FSO was enhanced and updated in the Yokohama release.
• Now Assist for Hardware Asset Management (HAM) release notes
  The ServiceNow® Now Assist for Hardware Asset Management (HAM) application brings agentic AI to Hardware Asset Management. Now Assist for Hardware Asset Management (HAM) is a new application in the Yokohama release.
• Now Assist for HR Service Delivery (HRSD) release notes
  The ServiceNow® Now Assist for HR Service Delivery (HRSD) application enables agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your agents can understand the chat and case context and propose quicker resolutions to your customers. Now Assist for HR Service Delivery (HRSD) was enhanced and updated in the Yokohama release.
• Now Assist for IT Operations Management (ITOM) release notes
  The ServiceNow® Now Assist for ITOM application brings generative AI to ITOM. Now Assist for ITOM was enhanced and updated in the Yokohama release.
• Now Assist for IT Service Management (ITSM) release notes
  The ServiceNow® Now Assist for IT Service Management (ITSM) application brings agentic AI to IT Service Management. Now Assist for IT Service Management (ITSM) was enhanced and updated in the Yokohama release.
• Now Assist for Operational Technology Manager (OTM) release notes
  The ServiceNow® Now Assist for Operational Technology Manager (OTM) application helps streamline processes in the Industrial Workspace related to your Operational Technology (OT) device data. Now Assist for Operational Technology Manager (OTM) is a new application in the Yokohama release.
• Now Assist for Order Management release notes
  The ServiceNow® Now Assist for Order Management application brings platform AI capabilities to Sales Customer Relationship Management. Now Assist for Order Management is a new application in the Yokohama release.
• Now Assist for Sales Force Automation (SFA) release notes
  The ServiceNow® Now Assist for SFA application brings platform AI capabilities to Sales Customer Relationship Management. Now Assist for SFA is a new application in the Yokohama release.
• Now Assist for Security Incident Response release notes
  The ServiceNow® Now Assist for Security Incident Response application can help your security analysts resolve security incidents autonomously with intelligent workflows and generative AI skills. Now Assist for Security Incident Response was enhanced and updated in the Yokohama release.
• Now Assist for Software Asset Management (SAM) release notes
  The ServiceNow® Now Assist for Software Asset Management (SAM) application brings generative AI to IT Asset Management. Now Assist for SAM is a new application in the Yokohama release.
• Now Assist Skill Kit release notes
  The ServiceNow® Now Assist Skill Kit application enables AI developers to create custom skills and to have greater flexibility with Now Assist's generative AI capabilities. Now Assist Skill Kit was enhanced and updated in the Yokohama release.
• Now Assist for Source-to-Pay Operations release notes
  The ServiceNow® Now Assist for Source-to-Pay Operations application includes generative AI skills that can make developing on the ServiceNow AI Platform more efficient. Now Assist for Source-to-Pay Operations was enhanced and updated in the Yokohama release.
• Now Assist for Strategic Portfolio Management (SPM) release notes
  The ServiceNow® Now Assist for Strategic Portfolio Management (SPM) application introduces generative AI skills into Strategic Portfolio Management. You can summarize feedback or content in Docs, create stories from epics, generate concise project summaries, create demands through conversations, quickly gain insights into projects, and refine planning item descriptions to enhance clarity and ensure alignment with project goals. Now Assist for Strategic Portfolio Management (SPM) is updated in the Yokohama release.
• Now Assist for Telecommunications, Media and Technology (TMT) release notes
  The ServiceNow® Now Assist for TMT application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for TMT was enhanced and updated in the Yokohama release.
• Now Assist for Workplace Service Delivery (WSD) release notes
  The ServiceNow® Now Assist for Workplace Service Delivery (WSD) application enables agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your agents can understand the chat and case context and propose quicker resolutions to your customers. Now Assist for WSD was enhanced and updated in the Yokohama release.
• Now Assist in AI Search release notes
  The ServiceNow® Now Assist in AI Search application combines the power of search with the Now LLM Service agentic AI model to provide actionable AI-generated or AI-selected answers in user searches. Now Assist in AI Search was enhanced and updated in the Yokohama release.
• Now Assist in Contract Management release notes
  The ServiceNow® Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. Now Assist in Contract Management was enhanced and updated in the Yokohama release.
• Now Assist in Document Intelligence release notes
  The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Yokohama release.
• Now Assist in Platform Analytics release notes
  Now Assist for Platform Analytics consists of several skills and applications that let you generate and work with Platform Analytics objects through Generative AI. These skills let you analyze your business data through conversational interactions, without a technical knowledge of Platform Analytics.
• Now Assist in Virtual Agent release notes
  The ServiceNow® Now Assist in Virtual Agent application uses generative AI skills in your conversational experiences. Now Assist in Virtual Agent uses large language models (LLMs) to create a natural-language conversational experience that can improve the success of your self-service workflows. Now Assist in Virtual Agent was enhanced and updated in the Yokohama release.
• Now Assist for Vulnerability Response release notes
  The Now Assist for Vulnerability Response application can help your vulnerability analysts and remediation owners resolve vulnerable items autonomously with intelligent workflows and generative AI skills. Now Assist for Vulnerability Response was enhanced and updated in the Yokohama release.
• ServiceNow AI Lens release notes
  With ServiceNow AI Lens, which is a ServiceNow® Now Assist application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows. ServiceNow AI Lens is a new application in the Yokohama release.
• Now Assist Skill Kit release notes
  The ServiceNow® Now Assist Skill Kit application enables AI developers to create custom skills and to have greater flexibility with Now Assist's generative AI capabilities. Now Assist Skill Kit was enhanced and updated in the Yokohama release.