Retail multi-store case states

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • The following table lists all possible states for the Retail multi-store parent case.

    Retail multi-store parent case states

    The following table lists all possible states for the Retail multi-store parent case.

    State Description
    Draft Indicates that parent case is still in draft state and hasn’t yet been submitted.
    Generating Indicates that the parent case has been submitted, and child cases are currently being generated.
    Open Indicates that the parent case is open.
    Canceled with error(s) Indicates that the parent case has been canceled, typically due to an instance or platform issue. Any child cases that were generated will be canceled automatically, and this parent case must be re-created.
    Closed Indicates that the parent case is closed.

    Retail multi-store child case states

    State Description
    New Indicates that the child case is newly created.
    Open Indicates that the child case is open.
    Canceled with error(s) Indicates that the parent case has been canceled, typically due to an instance or platform issue. Any child cases that were generated are automatically, and this parent case must be re-created.
    Resolved Indicates that the child case has been marked as resolved.
    Closed Indicates that the child case is closed.