---
sourceDocument: Yokohama Security Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/security-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# ServiceNow Otto for Unified Security Exposure Management

# ServiceNow Otto for Unified Security Exposure Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated September 3, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto for Unified Security Exposure Management

ServiceNow Otto for Unified Security Exposure Management is an application designed to assist vulnerability managers and analysts in assessing potential exposure to critical vulnerabilities.
It also provides insights into Service Level Agreement (SLA) compliance related to vulnerable items, enhancing your security operations and risk management.
Show full answer Show less  

## Key Features

* **Vulnerability Exposure Assessment:** Helps identify and evaluate critical vulnerabilities within your environment.
* **SLA Compliance Insights:** Offers visibility into SLA adherence for managing vulnerable items effectively.
* **Generative AI Skills and Agentic Workflows:** Supports configuration and activation of AI-driven workflows and agents to streamline vulnerability management processes.
* **AI Agent Collection:** Provides access to AI agents and workflows tailored for security exposure management.

## Important Considerations

* Availability of AI models and Now Assist products/features varies by region, data center environment, and regulatory restrictions. Some offerings may be unavailable in FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or regulated markets.
* Regularly check ServiceNow Knowledge Base articles for updates on feature availability and compliance requirements.

## Data Processing and Collection

* The application transfers data from your ServiceNow instance to a centralized environment, potentially hosted in different geographic regions or third-party cloud providers like Microsoft Azure, following strict internal policies.
* Data collected includes vulnerability information and configuration items from your CMDB, as well as inputs and outputs from AI processing to improve ServiceNow technologies and AI models.
* Customers have the option to opt out of data collection at any time through the Now Assist Opt-Out process.

## Helpful Resources

* Security Operations Resource Library and community forums for guidance and best practices.
* Known Error Portal for troubleshooting known issues.
* Customer Service and Support for direct assistance.

This application enables ServiceNow customers to improve their vulnerability management capabilities through AI-powered insights and workflows while maintaining compliance with data handling and regional regulations.  
Use the ServiceNow Otto for Unified Security Exposure Management application to help your vulnerability managers and analysts assess your potential exposure to critical vulnerabilities and gain insight into your Service Level Agreement (SLA)
compliance for vulnerable items.

## Get started {#now-assist-for-vulnerability-response-landing__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn about ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/iJ_OBMQ0KEo~9QQn3FHZFg "Get information about how your vulnerability managers, analysts, and cybersecurity teams can use Now Assist skills and AI agents with ServiceNow Otto for Unified Security Exposure Management.") | [ConfigureLearn how to configure the generative AI skills and activate the agentic workflows for ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/WM0aicIe0AwzeFLV3EXrWg "The ServiceNow Otto for Unified Security Exposure Management application is supported in the Now Assist panel and available on-demand.") | [UseLearn how to use ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/7e6bmeL_sgzXq3o78553jA "Use the Vulnerability Response AI agents to complete your tasks autonomously.") |
|   | [AI agent collectionGet information about the AI agents and agentic workflows for ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/yg5P7SA2b950dusYE7I31g "The tools and AI agents for the Assess vulnerability exposure agentic workflow.") |   |
[ ]

{#now-assist-for-vulnerability-response-landing__table_q5c_fff_r2c} Important:  
* Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-vulnerability-response-landing__na-in-country-notice}
* Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-vulnerability-response-landing__na-restricted-envs-notice}
* Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-vulnerability-response-landing__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#now-assist-for-vulnerability-response-landing__ul_j3b_4vd_wcc}

## Helpful resources {#now-assist-for-vulnerability-response-landing__cf-app-landing-get-help}

Some ServiceNow resources that can provide you with helpful information are:

* [Security Operations Resource Library](https://www.servicenow.com/community/secops-articles/security-operations-resource-library/ta-p/3120885)
* [Security Operations community](https://www.servicenow.com/community/secops/ct-p/security-operations)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#now-assist-for-vulnerability-response-landing__ul_hxq_1jf_r2c}

## Data processing {#now-assist-for-vulnerability-response-landing__id_gcn_4kf_r2c}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-vulnerability-response-landing__p_lv2_nfg_h1c}

## Data collection {#now-assist-for-vulnerability-response-landing__section_tv5_vkf_r2c}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect the vulnerability data that you import as well as information about the configuration items in your CMDB. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).