---
sourceDocument: Yokohama Security Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/security-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Troubleshooting

# Troubleshooting Predictive Intelligence for User Reported Phishing {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

This section covers a few common problem scenarios.

* Problem: I cannot modify the Predictive Intelligence configuration.Solution: Check if you
  have permissions to do so. You must login as a user with the ml_admin role to modify
  thresholds. Some scenarios may require even higher privileges, like, for example, you need
  to modify the training data limit. For such scenarios, you must contact Customer Support
  for assistance.

* Problem: The model training failed.Solution: Check if the URLs of the ML scheduler have
  been setup. Navigate to System PropertiesAll Properties and check if the glide.shared_service_scheduler.url
  property has been configured.

* Problem: Prediction results are not available on a security incident.Solution:

  * Check if the predictor URL has been set up in the glide.prediction_service.url system property and make sure the data center matches with the URL.
  * Check if the Predict User Reported Phishing Email scheduled job is active.
  {#cj-sir-ml-urp-trouble__ul_gyd_jcd_zkb}
{#cj-sir-ml-urp-trouble__ul_x5p_jcd_zkb}

*[\>]: and then