---
sourceDocument: Yokohama Security Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/security-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Mute participants in a conference call

# Mute participants in a conference call {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an MSI manager or a conference call host, you have the option to mute a particular participant or all the participants on the conference call.

## Before you begin

Role required: sn_msi.workspace_manager

Before starting this procedure, verify that there's an active conference call with one or more participants.

## Procedure

1. Navigate to WorkspacesMajor Security Incident Management.
2. From the Major Security Incident list, select the major security incident that you're trying to resolve on the conference call.
3. Select the ![Conference call]() icon on the right-context menu to view the details of the conference calls.
4. Select Join call on the active conference bridge.
5. After joining the conference call, select a participant that you want to mute and select Mute on the conference bridge.
6. To mute all participants on the conference call, select Participants in the meeting controls and select Mute All.
**Related concepts**   

* [Integrate MSIM Conference Calls with Microsoft Teams](https://www.servicenow.com/docs/kWhqxyUlnD9vCX1NnYkrDw "The Conference Call Microsoft Teams integration enables you to manage and initiate a Microsoft Teams conference call directly from a major security incident.")
* [Integrate MSIM Conference Calls with Zoom](https://www.servicenow.com/docs/t6OzOHX2gKbZe9pzZGmLAg "The Conference Call Zoom integration enables you to manage and initiate a Zoom conference call directly from a major security incident.")
* [Integrate MSIM Conference Calls with Cisco Webex](https://www.servicenow.com/docs/auNKmomw6uPJGARiaoEJ5w "The MSIM Conference Call Cisco Webex integration enables you to manage and initiate a Cisco Webex conference call directly from a major security incident.")  
**Related tasks**   

* [Start a conference call](https://www.servicenow.com/docs/3rMOLZcz88gI~y0gZn9_ew "Start a conference call from a task or a major security by inviting one or more users to join a conference call. The conference call would start only when at least two participants join.")
* [Add participants to a conference call](https://www.servicenow.com/docs/zWB8bLhSI8brxwFh1usqYg "Add participants to a conference call using the search option on the Start conference call pop-up to find and add the required participants. You can also add participants by selecting the participants from the Recommendations list, which provides participant recommendations to add to the conference call.")
* [View conference call details](https://www.servicenow.com/docs/eBKj_~OfNsioHgJ49Vk6_Q "Conference calls are listed as system activities in the Activity section of the major security incident and also listed in the Conference calls related list. You can view details like Conference bridge name, organizer name, date, time, duration of the call, active and inactive participants.")

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