Security Incident Response integration with Zscaler
Summarize
Summary of Security Incident Response integration with Zscaler
The Security Incident Response integration with Zscaler connects your Zscaler Internet Access (ZIA) server logs with the ServiceNow AI Platform. This cloud-based integration provides enhanced visibility into your enterprise’s internet usage and security environment by leveraging key data points and insights from the Zscaler internet and web gateway product.
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Through this integration, ServiceNow customers can view dashboards, create custom alerts, and efficiently investigate security incidents.
Key Features
- Reputation Lookup: Check observables against Zscaler’s global threat library, which categorizes threats by trends, origin, destination, volume, and type, helping you assess the global threat landscape.
- Observable Management: Maintain block lists and allow lists within Zscaler to control observables effectively.
- Sandbox Analysis: Retrieve and review sandbox reports for MD5 hashes. The Cloud Sandbox runs files in a virtual environment to detect malicious behavior.
- Security Alerts: Receive alerts from Patient 0 events triggered when users download unknown malicious files.
- URL Category Lists: Utilize multiple URL category lists as block or allow lists, with entries that can be linked to observables and security incidents, including detailed threat intelligence and blocking rationale.
- Expiration and Approval Workflows: Automatically expire older URL category list entries to maintain list size and implement approval workflows for adding or removing observables from these lists.
- Incident Tagging: Tag ServiceNow AI Platform security incidents with URL category information to improve incident context and response.
Practical Benefits for ServiceNow Customers
This integration empowers ServiceNow customers to enhance their security incident investigations by correlating Zscaler internet access data with ServiceNow AI capabilities. It streamlines threat detection, observables management, and incident enrichment, enabling faster and more informed responses to security events.
You can use the Security Incident Response integration with Zscaler product to connect your Zscaler Internet Access server (ZIA) logs with the ServiceNow AI Platform. This integration enables you to view dashboards, create custom alerts, and help you investigate security incidents.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Overview
The Zscaler internet and web gateway product is delivered from the cloud. It provides you with the key data points and insights into your enterprise security environment. Security Incident Response integration with Zscaler connects the Zscaler Internet Access product with your ServiceNow AI Platform instance. By using the Zscaler product on the ServiceNow AI Platform, you get more insights into your organization’s internet usage.
Key features of the integration
- Reputation lookup of observables against the global threat library that the Zscaler product maintains.Note:The Zscaler global threat library lists threats by trends, country of origin, target destination, volume, and various threat categories. This global threat library enables you to investigate your observables against the global threat landscape.
- Maintenance of observables in a block list or allow list on the Zscaler product.
- Ability to fetch and review sandbox reports from the Zscaler product for an MD5 hash. The Cloud Sandbox feature in the Zscaler product runs and analyzes files in a virtual environment to detect malicious behavior.
- Security alerts from Patient 0 events that are generated in the Zscaler product when a user downloads an unknown malicious file.
- Multiple URL category lists that act as block lists or allow lists as defined in the Zscaler product.
- ServiceNow AI Platform security incidents that can be tagged to identify the URL category that the observables are added to.
- Expiration periods that maintain the size of the URL category list entries by automatically expiring or removing the older entries.
- Approval workflow for adding and removing observables from the URL category lists.
- URL category entries that can be linked to observable records and security incidents that include threat intelligence results and details about why an entry is blocked.
Learn about this integration
| Document identifier | Document title |
|---|---|
| Zscaler product documentation website | ZScaler Product Documentation website |
| ServiceNow product documentation website | ServiceNow Product Documentation website |