Working with Reports in TISC

  • Release version: Yokohama
  • Updated November 24, 2025
  • 3 minutes to read
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    Summary of Working with Reports in TISC

    The Reports module within the Threat Intelligence Library in TISC Yokohama enables ServiceNow customers to create, manage, and publish structured threat intelligence reports. These reports leverage any intelligence available in the Threat Intelligence Library and are categorized into two main types: Case Reports and Intelligence Reports. Both report types provide options to preview, publish, share via email, and download, facilitating effective communication and collaboration among analysts.

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    Case Reports

    Case Reports focus on information specific to an individual case. Using predefined case templates, analysts can generate reports that automatically pull data from case fields, related records, and intelligence associated with that case. Access to these reports is strictly controlled, restricted only to users or groups with permissions to view the case. These reports maintain the structure and capabilities consistent with existing CTI case reporting, ensuring secure and detailed case-level investigation outputs. Case Reports are accessible under the “All Reports” and “Case Reports” views within the Reports module.

    Intelligence Reports

    Intelligence Reports offer a flexible, case-independent way to generate structured reports from any threat intelligence in the library. Analysts use Intelligence Report templates to incorporate data from library lists and specific intelligence objects. Unlike Case Reports, these do not include case-specific fields or records. Instead, analysts customize content using record selection tools, slash commands, and table insertion options.

    Slash Commands are a key feature in Intelligence Reports, allowing for dynamic insertion of content such as record counts, specific records, or system users. Slash commands support multiple threat intelligence tables, including Observable, Indicator, Attack Pattern, Campaign, Identity, Malware, Threat Actor, Vulnerability, and more. For example, analysts can insert the total count of records from a selected table, select specific records from supported tables, or include system user details directly into reports.

    Intelligence Reports are available in the “All Reports” and “Intelligence Reports” views of the Reports module and include pre-defined templates and comprehensive table views for relevant intelligence.

    Report Views and Management

    • View All Reports: Access the complete list of all reports.
    • View Case Reports: Filter and view reports related specifically to cases.
    • View Intelligence Reports: Access reports generated from threat intelligence objects.
    • View My Reports: See reports created by the logged-in user.

    Practical Benefits for ServiceNow Customers

    • Enables structured, secure, and shareable reporting on threat intelligence and cases.
    • Supports strict access control for sensitive case information.
    • Facilitates dynamic report customization through slash commands and templates.
    • Improves efficiency in generating detailed intelligence reports without case dependencies.
    • Provides centralized views to manage and track all reports and user-generated content.

    The Reports module in the Threat Intelligence Library section enables you to create, manage, and publish reports that use any intelligence available in the Threat Intelligence Library.

    Reports in the threat intelligence library are categorized into case reports and intelligence reports.

    They support key capabilities such as previewing, publishing, sharing via email, and downloading. These reports provide analysts with a structured and shareable format for threat intelligence reporting.

    Case Reports

    Case Reports contain information specific to an individual case. Using the case designated templates, analysts can generate reports that automatically pull data from the fields, related records, and intelligence within the selected case.

    Access to the Case Reports is strictly controlled. Only users or groups with permission to access the case can view or interact with its reports. Without the appropriate permissions, the report and its contents are not accessible.

    Case Reports follow the same structure and capabilities as the existing CTI case reporting. For more information, see Configure report templates. These case reports appear in All Reports and Case Reports views of the threat intelligence library Reports module providing a structured and secure result for case level investigations.

    Intelligence Reports

    Intelligence Reports provide a flexible way to generate structured reports using any available threat intelligence from the Threat Intelligence Library. Using templates of the Intelligence Report category, analysts can create reports that incorporate data from library lists and specific intelligence objects without depending on a case.

    Unlike Case Reports, Intelligence Reports do not display case-specific fields or records. Instead, analysts can use record selection tools, slash commands, and table insertion options to customize the content of the report.

    Slash commands in the threat intelligence report allow you to quickly insert dynamic content such as record counts, specific records, or system users into a report.

    The following describes the usage of slash commands available within the Intelligence Report Editor.
    Slash Command Usage Wokflow Supported Tables
    Mention Count When you select this option, you can choose a table from the Supported Tables list to add the total record count to the report.
    1. Select Mention Count from the slash command menu.
    2. Choose a table from the supported table list.
    3. The application inserts the total records count for the selected table into the report.
    • Observable
    • Indicator
    • Attack Pattern
    • Campaign
    • Course of Action
    • Identity
    • Infrastructure
    • Intrusion Set
    • Location
    • Malware
    • Malware Analysis
    • Marking Definition
    • Object Sighting
    • Observed Data
    • Threat Actor
    • Threat Event
    • Threat Grouping
    • Threat Note
    • Threat Opinion
    • Threat Report
    • Tool
    • Vulnerability
    • Data Component
    • Data Source
    Select a Record

    When you navigate to an observable and type “/”, an option to select a corresponding fields appears. This allows you to browse and search the available fields for that record. Selecting a field automatically inserts its value into your input.

    The following is the screen shot that illustrates the navigation of selecting a record(s) using slash command.

    		 You can select a table from the provided Supported Tables list, and once selected, a drop down menu will display all the available records in that table, allowing you to choose the desired record.
    1. Select Mention Count from the slash command menu.
    2. Choose a table from the supported table list.
    3. The application inserts the total record count for the selected table into the report.
    Select a User By selecting this option, you can choose any individual from the list of system users to include in the report.
    1. Select Select a User from the slash command menu.
    2. Choose a user from the system user list.
    3. The selected user is inserted into the report.
    		 NA

    Reports include pre-defined templates, tables offering a comprehensive view of relevant intelligence.

    Intelligence Reports appear in the All Reports and Intelligence Reports views of the threat intelligence library Reports module.