Creating CIs for Vulnerability Response using the Identification and Reconciliation engine
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Summary of Creating CIs for Vulnerability Response using the Identification and Reconciliation engine
This topic explains how ServiceNow Vulnerability Response uses the Identification and Reconciliation engine (IRE) API to create Configuration Items (CIs) in the Configuration Management Database (CMDB). Leveraging IRE helps prevent duplicate CIs and ensures only authoritative data sources update CMDB attributes. Different CI classes are used to categorize and manage unmatched or partially identified assets.
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Using IRE for CI Creation in Vulnerability Response
- Before Vulnerability Response v12.2, unmatched CIs were created in the Unmatched CI class (snseccmnunmatchedci).
- Starting with v12.2 up to v18.0, unmatched assets are sent to IRE and placed in the Unclassed Hardware or Incomplete IP Identified Device classes.
- From v18.0 onward, a new Cloud Resource CI class is added for unmatched cloud assets.
- If exceptions occur during CI creation, details are recorded in the Additional Information field to aid troubleshooting and corrective actions (starting from v24.0.6).
CMDB CI Classes and Their Usage
To utilize the new CI classes, the CMDB CI Class Models plugin must be activated; otherwise, unmatched CIs default to the Unmatched CI class. The main CI classes include:
- Incomplete IP Identified Device (cmdbciincompleteip): Used when only an IP address is available from the scanner’s host information.
- Unclassed Hardware (cmdbciunclassedhardware): Used when host name, IP address, DNS, NETBIOS, or MAC address is available. If a MAC address exists, a related network adapter CI is created. If both IP and MAC addresses are present, an IP address CI is also created and linked.
- Cloud Resource (cmdbcicmpresource): Used when Cloud Resource ID is available from the scanner. Note that if the scanner integration’s asset type is Hybrid and the system property
snseccmn.unmatchedcloudresourceenabledis set to false, cloud resources are categorized as Unclassed Hardware instead.
Important Notes for ServiceNow Customers
- If the IRE plugin is activated, manual reclassification from Discovered Items is not supported; classification is managed automatically.
- If the CMDB CI Class plugin is not activated or IRE raises exceptions, the system falls back to using the Unmatched CI class.
- Tracking exceptions in the Additional Information field allows customers to identify causes of CI creation failures and implement fixes to maintain CMDB accuracy.
You can create configuration items (CIs) in the Configuration Management Database (CMDB) using the Identification and Reconciliation engine (IRE) API. By using the IRE API to create CIs, you can prevent duplicate CIs from being created and you can reconcile CI attributes by allowing only authoritative data sources to write to CMDB.
A CI class (table) is the original table name in the instance database. CMDB contains base system classes that store data about CIs.
Using IRE for CI creation
Prior to Vulnerability Response v12.2, if a matched CI isn’t found either in the Discovered Items list or CMDB, a CI is created in the Unmatched CI class (sn_sec_cmn_unmatched_ci). For more information, see Unmatched CIs.
Starting with v24.0.6 of Vulnerability Response, if IRE encounters exceptions that prevent the creation of CIs, the specifics of these exceptions are recorded in the Additional Information field. By examining the details in this field, you can determine the root cause and implement the necessary corrections to ensure the CI is successfully created.
Starting with Vulnerability Response v12.2 to v18.0, if no match is found when the CI lookup rules are applied, the asset information is sent to IRE and a CI is created in one of the Unclassed Hardware and Incomplete IP Identified Device classes. Starting from Vulnerability Response v18.0, a new class, Cloud Resource is also included. For more information on how to configure the categorization of unmatched cloud resources into your preferred CI class, see Updating CI class for unmatched cloud assets.
CMDB CI classes
| CMDB CI Class | Description |
|---|---|
| Incomplete IP Identified Device (cmdb_ci_incomplete_ip) | CI is created in this table if only the IP address is available in the host information that is received from the scanner. |
| Unclassed Hardware (cmdb_ci_unclassed_hardware) | CI is created in this table if any of the following information is available in the host information that is received from the scanner:
Note: If the MAC address is available, the network adapter entry is created and related to the unclassed hardware CI. If both the IP and MAC addresses are available, the IP address CI is also created and related
to the unclassed hardware CI. |
| Cloud Resource (cmdb_ci_cmp_resource) | CI is created in this table if Cloud Resource ID is available in the host information that is received from the scanner. Note: If the Asset Type of a scanner integration is
Hybrid and the sn_sec_cmn.unmatched_cloud_resource_enabled system property is false, the CIs are created in the Unclassed Hardware class but not in
the Cloud Resource class. |
If the Identification and Reconciliation engine (IRE) is activated, the reclassify option from discovered items is not supported.
- The CMDB CI Class plugin is not activated.
- IRE raises an exception while creating a CI.
For more information, see Unmatched CIs.