Analytics & Reporting Solutions
The following sections review advanced analytics and Platform Analytics Solutions . Advanced analytics equips you to view cards that represent the Advanced Work Assignment dashboards that you can access.
Using Advanced analytics to access AWA dashboards Advanced Work Assignment dashboards that you have access to. You can also see a dashboard picker, which lets you view the cards for all the dashboards in a group. You can then search and choose a dashboard from a list.Operations dashboard Enable managers to monitor work items across all service channels so that their agents can better support customer needs. Platform Analytics Solutions for Advanced Work Assignment This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.