---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Advanced Work Assignment roles

# Advanced Work Assignment roles {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Advanced Work Assignment (AWA) is installed with these roles.
To learn more about managing subscriptions, see [Managing per-user subscriptions in Subscription Management](https://www.servicenow.com/docs/access?context=managing-user-subscriptions-v2&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) and contact your account representative.
**Related concepts**   

* [Domain separation and Advanced Work Assignment](https://www.servicenow.com/docs/eOgY7zqQ1oIKdc2fOkJ~iw "Domain separation is supported in the Advanced Work Assignment feature. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.")  
**Related reference**   

* [Assignment Rule form](https://www.servicenow.com/docs/P5JIDe_YWvI3metw_vlIgQ "When creating or changing an Advanced Work Assignment assignment rule, the Assignment Rule form contains the following fields.")
* [Components installed with Advanced Work Assignment](https://www.servicenow.com/docs/mnKWq9Ve~g744U5Msfbg1g "Several types of components are installed with activation of the Advanced Work Assignment plugin, including tables, user roles, and scheduled jobs.")
* [Properties for Advanced Work Assignment](https://www.servicenow.com/docs/KVkZyimaeZwRHOQRXfEA~A "The Advanced Work Assignment Properties page provides configuration options for AWA.")
* [Advanced Work Assignment monitoring page](https://www.servicenow.com/docs/SlXVGXDnE6muTgYgGG8Rcg "Administrators (admin or awa_admin) can monitor Advanced Work Assignment activity by reviewing information on the Advanced Work Assignment Stats page.")

## AWA administrator \[awa_admin\] {#ariaid-title2}

The AWA administrator configures and manages AWA.

### Contains Roles {#awa-roles-1__section-feature-role-contains-roles}

List of roles contained within the role.  
* chat_survey_admin
* interaction_agent
* quickactions_user
* sn_ace.ace_user
* sn_ci_gs_content.ci_guided_setup_admin
{#awa-roles-1__ul_fqb_dkr_dyb}

### Groups {#awa-roles-1__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#awa-roles-1__section-feature-role-considerations}

Note:  
Avoid granting an admin role when more specialized roles are available.

## AWA agent \[awa_agent\] {#ariaid-title3}

The AWA agent handles customer interactions and manages workload across multiple service channels.

### Contains Roles {#awa-roles-2__section-feature-role-contains-roles}

List of roles contained within the role.  
* quickactions_user
* sn_templated_snip.template_snippet_reader
{#awa-roles-2__ul_a1n_vkr_dyb}

### Groups {#awa-roles-2__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#awa-roles-2__section-feature-role-considerations}

None.

## AWA integration user \[awa_integration_user\] {#ariaid-title4}

The AWA integration user uses the AWA integration APIs.

### Contains Roles {#awa-roles-3__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#awa-roles-3__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#awa-roles-3__section-feature-role-considerations}

None.

## AWA manager \[awa_manager\] {#ariaid-title5}

The AWA manager monitors the performance of agents across all service channels.

### Contains Roles {#awa-roles-4__section-feature-role-contains-roles}

List of roles contained within the role.  
* interaction_agent
* quickactions_user
{#awa-roles-4__ul_kq5_bzr_f1c}

### Groups {#awa-roles-4__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#awa-roles-4__section-feature-role-considerations}

None.