---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Install Zoom extension for Omnichannel Callback

# Install Zoom extension for Omnichannel Callback {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can install the Zoom extension for Omnichannel Callback application
(com.sn.zoom.callback) if you have the admin role.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [Zoom Extension for Omnichannel Callback](https://store.servicenow.com/sn_appstore_store.do#!/store/application/d2e4eb3843321110cb03ebdffab8f29c) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

{#install-zoom-extension-omni-callback__ul_uzz_dsp_yvb}

Role required: admin

## About this task

The following items are installed with Zoom extension for Omnichannel Callback:

* Script includes
* Business rules

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For more information, see [Components installed with Zoom extension for Omnichannel Callback](https://www.servicenow.com/docs/r2u8a0diEKi83CO~Ef0G4A "Several types of components are installed with the Zoom extension for Omnichannel Callback application.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Zoom extension for Omnichannel Callback application (com.sn.zoom.callback) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.  
   In the list next to the Install button, the versions
   that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-zoom-extension-omni-callback__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Optional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.
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