My Work view in CMDB Workspace
Summarize
Summary of My Work view in CMDB Workspace
The My Work view in CMDB Workspace enables ServiceNow users to efficiently manage tasks related to Configuration Management Database (CMDB) data compliance, including attestation, certification, and life-cycle tasks. It is designed to help CMDB administrators, editors, and users track, review, and process their assigned tasks, as well as tasks belonging to their groups or direct reports if they have managerial roles.
Show less
Access and Role Requirements
- Accessible via: Workspaces > CMDB Workspace > My Work
- Required roles: sncmdbadmin (CMDB Admin), sncmdbeditor (CMDB Editor), or sncmdbuser (CMDB User)
Key Features
- Task Status Overview: Displays counts of tasks by status (e.g., Total, In Progress, Closed) covering attestation, certification, and life-cycle tasks. CMDB Admins also see unassigned tasks available for reassignment.
- Task Filters: Selecting a status card filters tasks in the list sections accordingly, such as showing in-progress attestation or certification tasks.
- Certification Tasks: Lists Data Certification tasks assigned to the user, their groups, or direct reports, allowing review of audit results for related Configuration Items (CIs) and attributes in line with CMDB Data Manager policies.
- Attestation Tasks: Lists attestation tasks requiring verification of the physical existence of IT infrastructure or applications associated with CIs. Tasks include those assigned to the user, groups, or direct reports.
- Overdue Tasks: Highlights overdue tasks for prioritized review and action.
- Life-cycle Tasks: Displays all other tasks excluding attestation and certification, including those in closed states, for the user, groups, or direct reports.
Practical Use for ServiceNow Customers
By utilizing the My Work view, ServiceNow customers can streamline their CMDB compliance efforts, ensuring timely attestation, certification, and management of CMDB lifecycle tasks. Managers gain visibility into their teams’ workloads, facilitating effective oversight and reassignment where necessary. The consolidated task status overview and filtering enhance task prioritization and completion tracking, supporting overall data accuracy and governance within the CMDB.
Use the My Work view in CMDB Workspace to manage your tasks. Tasks in this view are related to data compliance such as attestation tasks and other life-cycle related tasks.
For CMDB administrators, lists of tasks can also contain unassigned tasks, for reassignment. For managers, tasks of direct reports are included, and if you are a manager of a user group, then tasks of members in that group are also included.
Access
Role requirements: sn_cmdb_admin (CMDB Admin), sn_cmdb_editor (CMDB Editor), or sn_cmdb_user (CMDB User).
To access the My Work view, navigate to and then select My Work in the CMDB Workspace menu bar.
Task status
The Task status section provides overall counts of tasks by their status. Counts in each status card are for attestation, certification, and life-cycle tasks as applicable. Total tasks for example, is a count of all open tasks from CMDB Data Manager that are assigned to you, or to an assigned group in the Managed by Group attribute which you are a member of. For CMDB Admins, also tasks that aren't assigned to anyone. The Closed card counts all tasks that are in a closed state ('Closed Complete', 'Closed Canceled', 'Closed Incomplete', and 'Rejected').
Select a status card to show the associated tasks in the various lists such as Attestation tasks and Certification tabs in the My tasks section. For example, when you select the In progress status card in the Task status section, the Attestation tasks list shows attestation tasks that are in progress and the All other tasks list shows all non-attestation and non-certification tasks that are in progress.
Certification tasks
The Certification tasks tab in the My tasks section lists any Data Certification tasks assigned to you or to an assignment group that you belong to in accordance with CMDB Data Manager policies. For managers, tasks of direct reports are included, and for user group managers, tasks of members in the group are also included. Review and process these tasks by checking audit results for the associated CIs and attribute values. For more information about reviewing Data Certification tasks, see Review certification tasks in CMDB Workspace.
Attestation tasks
The Attestation tasks tab in the My tasks section lists any attestation tasks assigned to you or to an assignment group that you belong to in accordance with CMDB Data Manager Attestation policies. For managers, tasks of direct reports are included, and for user group managers, tasks of members in the group are also included. Review and process these attestation tasks by checking the physical existence of IT infrastructure or applications associated with the CIs in the tasks. For information about reviewing and processing attestation tasks, see Review attestation tasks in CMDB Workspace.
The Overdue tasks tab lists those tasks that are overdue so you can review those tasks at a higher priority.
Life-cycle tasks
The All other tasks tab in the My tasks section lists any tasks, aside from attestation and certification tasks, assigned to you or to an assignment group that you belong to in accordance with CMDB Data Manager policies. The list includes tasks that are in a closed state ('Closed Complete', 'Closed Canceled', 'Closed Incomplete', and 'Rejected'). For managers, tasks of direct reports are included, and for user group managers, tasks of members in the group are also included. For information about reviewing and processing life-cycle tasks, see Review CMDB Data Manager tasks in CMDB Workspace.