Configure the add support users property

To enable support agents to add users to a Connect Support conversation, add the glide.connect.support.add_members property.

Before you begin

Role required: admin

Warning:

Enabling the glide.connect.support.add_members property can negatively impact instance performance if there are large numbers of users logged in to the instance.

About this task

When the glide.connect.support.add_members property is added and enabled, support agents can add users to a support conversation. Any added user can also add other users. Only the assigned agent can create an incident from the chat. When non-support agents are added to a chat, the chat appears in their chat tab.

Note:

Make sure you are in the Global scope when adding this property.

Procedure

1. Enter sys_properties.list in the navigation filter.
   The entire list of properties in the System Properties [sys_properties] table appears.
2. Verify that the property does not exist by searching for the property name.
   If the property does exist, update the property with the information in the following table.
3. Select New.
4. Complete the form.

   Field	Value
   Name	glide.connect.support.add_members
   Type	true | false
   Value	true