---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure the fields on a record card in Connect

# Configure the fields on a record card in Connect {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When a record is either linked to or created from a Connect Chat
conversation, the details of the record display as a card in the chat window.

## Before you begin

Role required: admin

## About this task

The card view only applies to the full Connect Chat page and the
end-user view of Connect Support conversations.

## Procedure

1. Select the menu icon ( ![Menu icon]()) on any of the column names of the incident list view.
2. Right-click on the column name and select ConfigureList Layout.
3. On the Configuring Incidents List screen, select New from the View name list.
4. In the Create New View dialog, enter <kbd class="ph userinput">Connect</kbd> in the View name field. ![Create new view dialog]().  
   For more information on creating a form view, see [Create and delete
   views](https://www.servicenow.com/docs/access?context=create-delete-view&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US) .

   You cannot remove the Author or the Updated
   fields from the card regardless of whether they are on the view or not. The
   card always shows the Short Description field in the top even if it is in a
   different order in the list.
5. Choose the fields that you want to display on the Connect card and select Save.
6. Validate that the card displays the fields in a Connect Chat conversation.
{#configure-card-fields-connect__steps_qfd_sg2_rdb}

*[\>]: and then