Create or modify map icons

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Upload new icons or modify existing icons to customize the icon displayed for a CI in maps in Dependency Views, Service Mapping, and Event Management.

    Before you begin

    Role required: admin

    About this task

    The icons used in Dependency Views maps are listed in the Map Icons module. Records in the Map Icons list are arranged by CI classes, such as cmdb_ci_linux_server. The path to the default image files is https://<instance name>.service-now.com/images/app.ngbsm/<image name.svg>. For information about uploading images to the database, see Storing images in the database.

    Role required: admin or cmdb_admin roles are required to access the records in this table [ngbsm_icon] to upload new icons.

    Procedure

    • Navigate to All > Configuration > CI Class Manager, and do the following actions:
      1. Click Hierarchy to display the CI Classes list.
      2. Select a class to modify the icon for.
      3. In the class navigator bar, expand Class Info and then select Basic Info.
      4. On the Basic Info form, click Icon.
      5. In the Icons dialog box, select an icon and then click Update.
      6. On the Basic Info form, click Update.
    • Navigate to All > Dependency Views > Map Icons, and do the following actions:
      1. Click New to create a new map icon or click the name of an existing icon in the Label column to modify an existing icon.
      2. On the form, fill in the fields.
        Table 1. Map Icons form
        Field Description
        CI Type Label or the informal name of the CI table that this icon represents in the view.
        Icon Name of the icon.
        URL Path to the icon image using the following format: /image name.svg Click the lock icon to enter a new path.
      3. Fill in the fields on the form, as appropriate.
      4. Click Submit to enter a new icon or click Update to modify an existing icon.

    What to do next

    You can modify a Dependency Views map indicator to use the new icon.