Knowledge-Centered Service configuration
Knowledge-Centered Service (KCS) is a method for the creation and continuous improvement of knowledge based on the experience of agents and the patterns observed by knowledge reuse.
ServiceNow Knowledge Management is a KCS (V6) verified product. As a KCS (V6) verified product, Knowledge Management provides features to improve knowledge, such as article quality reviews, in-context knowledge capture, and feedback management.
Visit the following page on the ServiceNow Community for information about getting started with Knowledge Management and KCS: Knowledge Management Getting Started.
Activation information
The Knowledge-Centered Service configuration is activated with the Knowledge Management KCS Capabilities plugin (com.snc.knowledge_kcs_capabilities). For more information, see Activate Knowledge Management KCS Capabilities.