---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Pareto chart for Knowledge Demand Insights

# Pareto chart for Knowledge Demand Insights {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Pareto chart for Knowledge Demand Insights enables you to visualize candidate
knowledge gaps and prioritize the order in which knowledge gaps should be resolved.  
The following information is available in the Pareto chart for Knowledge Demand Insights:

* The left Y axis is the count of tasks with no or insufficient knowledge coverage.
* The right Y axis is the cumulative percentage of the total number of tasks evaluated.
* Each bar represents a collections of similar tasks that don't have good knowledge coverage. The bars are arranged in a descending order such that the collection with most number of tasks appears in the left. This order enables you to resolve the largest collection first. When you point to a bar, you view the number of tasks included within the bar and the cumulative percentage.
* The line graph shows the cumulative percentage of tasks that are included in each collection.
* The blue line indicates the 80% of total number of tasks that have no or insufficient knowledge coverage. The intersection of the blue line and the line graph indicates the minimum number of collections that need to be resolved so that 80% of tasks can be covered.
{#pareto-report-demand-insights__ul_lj4_dqz_pjb}  

## Pareto chart for demand insights

The following figure displays a Pareto chart for identifying candidate knowledge gaps for
incidents.
**Related concepts**   

* [Demand Insights for Cases dashboard](https://www.servicenow.com/docs/U6Jc~fb6CvQHeoFxujNyEA "The Demand Insights for Cases dashboard enables you as a customer service case manager to identify which cases have no or insufficient knowledge coverage. You can then create feedback tasks for knowledge gaps to deflect such cases.")
* [Demand Insights for Incidents dashboard](https://www.servicenow.com/docs/w~G0LhzTHThrgi5Yn5~H3A "The Demand Insights for Incidents dashboard enables you as an incident manager to identify which incidents have no or insufficient knowledge coverage. You can then create feedback tasks for knowledge gaps to deflect such incidents.")
* [Demand Insights for HR Cases dashboard](https://www.servicenow.com/docs/z1oNjQMUOqzfoyn9~H38gQ "The Demand Insights for HR cases dashboard enables you as an HR agent to identify which HR cases have no or insufficient knowledge coverage. You can then create feedback tasks for knowledge gaps to deflect such HR cases.")
* [Knowledge demand insights](https://www.servicenow.com/docs/~hxj7Y1LWyj8jNQ8FN6twQ "Identify knowledge gaps and improve content of your knowledge base using the Knowledge Demand Insights feature.")