---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create a workflow for an SLA Definition

# Create a workflow for an SLA Definition {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Automate a multi-step process by creating a workflow from an SLA
definition.

## Before you begin

* If you're designing the workflow as part of an update set process, see [Workflow movement with update sets](https://www.servicenow.com/docs/2IN4HgBlZX64r3e0R9ucEw#c_WorkflowMovementWithUpdateSets "The system tracks workflows in update sets differently than other records because workflow information is stored across multiple tables.") before creating the workflow.
{#t_CreateAWorkflowFromSLADefinition__ul_vhg_sss_gr}

## Procedure

1. Open a list of SLA definitions.  
   For example Facilities \> SLA Definitions or Service Level Management \> SLA Definitions.
2. At the top of the form, next to SLA Definitions, click the new icon (![New icon.]()).
3. Select Contract SLA or Service Offering SLA.
4. Next to the Workflow field, click the lookup icon.
5. Next to Workflow at the top, click New.  

   The Workflow Version dialog shows in the New Workflow view. The Table field is set to SLA Definition (contract_sla) or Service Offering SLA (service_offering_sla) and is read-only.
6. Enter a Name.
7. **Optional:** Enter a Description.
8. **Optional:** Edit the conditions fields as necessary.
9. Click Submit.  
   The new workflow is created with the Begin and End activities connected by a single transition.

   ![New workflow.]()
10. Finish creating the workflow by adding activities, validating, and publishing so the workflow is available to other users.  
    For more information, see [Work on workflows](https://www.servicenow.com/docs/kw4AK66w11CB0RoO5Xt_8w#work-on-workflows "To complete a workflow, you add workflow activities, validate the workflow, and publish it.").
11. **Optional:** Change the advanced settings for the workflow by clicking the properties icon (![Properties icon.]()).  
    If you make changes, click Update.