---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Add participants to a conference call

# Add participants to a conference call {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add a participant to a conference call to participate in the discussion to resolve
the major incident.

## Before you begin

Role required: notify_admin, major_incident_manager, or communication_manager

## Procedure

1. Navigate to AllIncidentMajor IncidentsOpen.
2. Open the relevant major incident.
3. Select View Workbench.
4. Select Collaborate tab.
5. Select (+) Participants under Active Participants.
6. On the form, fill the fields.  
   {#add-participants-cisco-webex-notify-call__table_n45_1rm_1rb__entry__2}

   | Field | Description |
   |:-|:-|
   | Add Participants | Option to add the users and the stakeholders to work towards the resolution of the ticket. * Users: Enter the name of the user to include in the call. * Group: Enter the group of users to be included in the call. * Email: Enter a valid email of the participant to be included in the call. {#add-participants-cisco-webex-notify-call__ul_edt_crm_1rb} After adding the required stakeholders, click Add to selected. |
   | Title | The default title is the ticket number appended with the short description. |
   | Include a brief message for participants | Option to provide an opening message to the user before beginning the interaction. |
   [Table 1. Add participants]

   {#add-participants-cisco-webex-notify-call__table_n45_1rm_1rb}
7. Select Add Participants.  
   You can view the participants status in an active conference call.
{#add-participants-cisco-webex-notify-call__steps_acz_3r4_55b}

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